How do I download Font Folio 11.0 onto my new computer?

Forum|Forum|10 years ago
January 5, 2016
3 replies
2068 views

I purchased Adobe Font Folio 11.0 in '09. I recently bought a new computer and I am trying to download it so I can use it with my Creative Cloud programs. I have the original box and receipt but there is no serial number anywhere.

adobe font folio 11

This topic has been closed for replies.

Correct answer Dov Isaacs

I'm pretty sure I called the Customer Support number. I got shuffled around for a while before being told to go to the forums. Thanks for helping me!

You should be receiving either a phone call or e-mail from one of our Customer Support agents. They have looked up your account and will be able to explain why a Font Folio disk cannot be provided to you based on what they believe is a product you subscribed to, but discontinued the subscription to, a few years back. They will discuss this directly with you and as such, I'll close this thread on this forum.

- Dov

Dov Isaacs

Legend

Font Folio is not downloadable. It came as a CD or DVD in the box. If you have lost the disk, you will need to contact Adobe Customer Support to arrange for obtaining a replacement.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

stef5933560Author

Participant

Thanks for the information...I tried calling them and they said they do not offer phone support for this product.

Dov Isaacs

Legend

Hopefully you didn't try contacting Technical Support as opposed to Customer Support (very different). Customer Support is supposed to handle these issues.

I've opened up an internal case over this and hopefully you will be contacted in the next business day or so. Let us know either way.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

stef5933560Author

Participant

Thanks. I did find it under my account but there is no serial number. Just an order number associated with the transaction.

John T Smith

Community Expert

Lost information - reply #1 in https://forums.adobe.com/thread/2008767 (programs to find in Mac or Windows)

Find your serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

stef5933560Author

Participant

Thanks. I did find it under my account but there is no serial number. Just an order number associated with the transaction. Am I missing something? I tried calling and they referred me to the live chat and then they referred me to the font folio experts here on the forums.