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Participant
January 15, 2018
Question

How to sync missing fonts?

  • January 15, 2018
  • 1 reply
  • 389 views

I opened up an AI file on Illustrator, and it says the fonts in the document are missing, and it will not let me sync the appropriate ones. Any suggestions?

The fonts are HelveticaNeue-Thin & HelveticaNeue- Ultralight

Also, when I search these fonts up on Illustrator, they show up but they do not appear as they are supposed to, and have a pink background behind them.

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    1 reply

    Legend
    January 16, 2018

    The pink background confirms that the font is not installed on your computer. Where are you trying to sync the font from, and how?