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A
annalogic
Participant
August 24, 2015
Answered

I am unable to sync fonts from Typekit anymore

  • August 24, 2015
  • 3 replies
  • 742 views

I am unable to sync fonts from typekit anymore.  The CC Desktop app is unable to sync and also the programs cannot sync.

I am currently using a CC subscription so not sure why I cannot access the fonts.

Many thanks

Anna

    This topic has been closed for replies.
    Correct answer liz, Adobe Type

    Thank you for the screenshot, Anna! The missing CoreSync folder would prevent your fonts from being able to sync. Please try making that folder manually to fix the problem:

    1. Quit the Creative Cloud desktop application if you have it running, then:

    2. Press Win + R to open the “Run” dialog window

    3. Copy and paste this string into the "open:" field, then press enter:

    cmd /e:on /k md %userprofile%\AppData\Roaming\Adobe\CoreSync

    A console window will open and show that a command has been run. Please make a copy or screenshot of any messages that is printed there, just in case we need it.

    4. Restart the computer

    5. Reopen the Creative Cloud desktop application

    Please give that a try, and let me know how it goes! Thank you,

    — liz

    3 replies

    A
    annalogicAuthor
    Participant
    August 24, 2015

    Hello

    I am on windows 7

    heres a screenshot of folder

    liz, Adobe Type
    Community Manager
    liz, Adobe TypeCommunity ManagerCorrect answer
    Community Manager
    August 24, 2015

    Thank you for the screenshot, Anna! The missing CoreSync folder would prevent your fonts from being able to sync. Please try making that folder manually to fix the problem:

    1. Quit the Creative Cloud desktop application if you have it running, then:

    2. Press Win + R to open the “Run” dialog window

    3. Copy and paste this string into the "open:" field, then press enter:

    cmd /e:on /k md %userprofile%\AppData\Roaming\Adobe\CoreSync

    A console window will open and show that a command has been run. Please make a copy or screenshot of any messages that is printed there, just in case we need it.

    4. Restart the computer

    5. Reopen the Creative Cloud desktop application

    Please give that a try, and let me know how it goes! Thank you,

    — liz

    A
    annalogicAuthor
    Participant
    August 25, 2015

    Hi Liz

    That’s’ worked a treat thankyou!!

    Many thanks

    Anna

    A
    annalogicAuthor
    Participant
    August 24, 2015

    No I don't get any errors - just a loading icon, and unable to switch on/off in preferences because it is all grey out.  I have already tried disabling firewall/antivirus and doesn't make any difference.  I cannot send any log files as suggested as they don't exist on the computer. 

    liz, Adobe Type
    Community Manager
    liz, Adobe TypeCommunity Manager
    Community Manager
    August 24, 2015

    Hi Anna,

    I'm sorry that you ran into trouble with this!  Are you on OS X or Windows?

    >   I cannot send any log files as suggested as they don't exist on the computer.

    Did you find the log file folder but there aren't any logs in it, or is the folder missing from your computer entirely?  (For reference, that folder is ~/Library/Logs/ on OS X, and C:\Users\(username)\AppData\Roaming\Adobe\CoreSync\ on Windows).

    Thank you,

    -- liz

    RahulTyagi_
    Community Manager
    RahulTyagi_Community Manager
    Community Manager
    August 24, 2015

    Hi Anna,

    Do you get any error while you try to sync fonts?

    Are you connected properly to the internet? Have you tried switching to a different network?

    Try turning of any Antivirus software or firewall which might be blocking access to CC app.

    Moreover, You can try troubleshooting steps provided here : http://help.typekit.com/customer/portal/articles/1649149-troubleshooting-guide-syncing-fonts

    Regards,

    Rahul

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