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gavin1775
gavin1775
Participant
Sep 17, 2016 9:56 AM UTC
Answered

Missing fonts that are previously installed in CS6 now CC installed and not working

We have just installed Adobe CC onto an existing workstation there are fonts that are installed on the PC that Illstrator are now saying are missing but when you try to install them again it just gives the message that they are already installed ???

Any clues as to what to do to fix.

Regards

Gavin

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    Mike_Gondek10189183
    Mike_Gondek10189183Correct answer
    Community Expert
    Sep 22, 2016 2:00 AM UTC

    the cache fie should be here then, the previous location was for XP

    C:\Windows:\ServiceProfiles:\LocalService:\Appdata:\Local

    delete that and also search for .lst file and delete those

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    6 replies

    gavin1775
    gavin1775Author
    Participant
    Sep 22, 2016 9:23 AM UTC

    thanks Mike

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    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    Sep 22, 2016 9:46 PM UTC

    You are most welcome.

    Let us know your results as people review these posts even years later to find help, so want to make sure as I really do not work on Windows anymore so this is coming from memory and google.

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    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    Sep 20, 2016 8:08 PM UTC

    Yes please provide your OS. Clear your font cache.

    Quit all apps. Remove this file C:\Windows\System32\FNTCACHE.DAT

    Search and delete all Adobefnt*.lst files

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    gavin1775
    gavin1775Author
    Participant
    Sep 21, 2016 7:51 AM UTC

    Windows 7 - it not on my workstation so not sure which fonts are affected.

    It seems like a handful of various fonts are not currently working which are already installed on the pc.

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    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community ExpertCorrect answer
    Community Expert
    Sep 22, 2016 2:00 AM UTC

    the cache fie should be here then, the previous location was for XP

    C:\Windows:\ServiceProfiles:\LocalService:\Appdata:\Local

    delete that and also search for .lst file and delete those

    Translate
    Anonymous
    Sep 19, 2016 7:03 PM UTC

    Which operating system?

    Which font(s) exactly, name and filetype?

    Fenja

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