Skip to main content
M
Meri
Participant
November 11, 2015
Question

My Creative Cloud doesn't sync Typekits fonts anymore

  • November 11, 2015
  • 2 replies
  • 418 views

Last week my Creatvie Cloud file disappeared from my desktop, I louaded new version of the Creative Cloud and after that my files of fonts doesn't sync.

I quess that I have now created two user ID's now, and somehow Adobe confuse about that.

    This topic has been closed for replies.

    2 replies

    liz, Adobe Type
    Community Manager
    liz, Adobe TypeCommunity Manager
    Community Manager
    November 12, 2015

    Hi Meri,

    I'm sorry that you are having trouble syncing fonts from Typekit! Please try these troubleshooting steps to start:

    http://help.typekit.com/customer/portal/articles/1649149

    If that doesn't solve the problem, send us a screenshot of the Fonts tab from the Creative Cloud desktop application and a few of your log files at support@typekit.com.  There are instructions on where to find the logs on OS X and Windows in the troubleshooting page.

    Thank you,

    -- liz

    Adobe Typekit Support

    support@typekit.com

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    November 12, 2015

    Please sign in to Creative Cloud with the correct Adobe ID to get typekit fonts. Moving the discussion to Adobe Type‌ for further clarification.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices