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idaf96972107
Participant
Oct 7, 2015 1:00 PM UTC
Question

Problem with fonts from Typekit

I can't sync fonts from typekit. The things is that I can't turn on (it's off now) sync from type kit at my creative cloud. How do I fix that?

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    2 replies

    Pattie-F
    Pattie-F
    Legend
    Oct 7, 2015 4:30 PM UTC

    moving to Adobe Type forum

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    blank1234567890
    blank1234567890
    Participating Frequently
    Oct 7, 2015 1:09 PM UTC

    Hi idaf96972107,

    I'm sorry that you are having trouble syncing fonts from Typekit! Please try these troubleshooting steps to start:

    http://help.typekit.com/customer/portal/articles/1649149

    If that doesn't solve the problem, send some screenshots which show the problem and the Creative Cloud log files from your computer to support@typekit.com, and we will look into it further.  There are instructions on where to find the logs on OS X and Windows in the troubleshooting page.

    Thank you,

    -- liz

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