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idaf96972107
Participant
October 7, 2015
Question

Problem with fonts from Typekit

  • October 7, 2015
  • 2 replies
  • 325 views

I can't sync fonts from typekit. The things is that I can't turn on (it's off now) sync from type kit at my creative cloud. How do I fix that?

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    2 replies

    Pattie-F
    Pattie-F
    Legend
    October 7, 2015

    moving to Adobe Type forum

    liz, Adobe Type
    Community Manager
    liz, Adobe TypeCommunity Manager
    Community Manager
    October 7, 2015

    Hi idaf96972107,

    I'm sorry that you are having trouble syncing fonts from Typekit! Please try these troubleshooting steps to start:

    http://help.typekit.com/customer/portal/articles/1649149

    If that doesn't solve the problem, send some screenshots which show the problem and the Creative Cloud log files from your computer to support@typekit.com, and we will look into it further.  There are instructions on where to find the logs on OS X and Windows in the troubleshooting page.

    Thank you,

    -- liz

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