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P
pbone3b
Participant
March 19, 2014
Question

support@typekit.com very unresponsive

  • March 19, 2014
  • 1 reply
  • 648 views

I've sent several emails today to support@typekit.com and have gotten no response.

They do seem to monitor their twitter feed, and were somewhat responsive yesterday after a public mention of lack-luster response there.

Can Typekit support at the very least set up an auto-response so that you at least get the impression that they've recieved your email?

This topic has been closed for replies.

1 reply

B
Adobe Employee
benw525841597154115
Adobe Employee
March 19, 2014

Hey Patrick,

Sorry for the delay. We're looking into the issue. I'm having a developer take a look now. As soon as we have an idea of what's going on here, I'll reply to your email with an update.

Thanks for your patience.

Cheers,

Ben

P
pbone3bAuthor
Participant
March 19, 2014

Great, thanks.

(email Address removed)

P
pbone3bAuthor
Participant
March 20, 2014

It was a UTF-8 Byte-Order Mark (BOM) on our end that was causing it to "Bomb" out on Chrome and IE.

Thanks for helping us track it down.

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