Skip to main content
pbone3b
Participant
Mar 19, 2014 4:26 PM UTC
Question

support@typekit.com very unresponsive

I've sent several emails today to support@typekit.com and have gotten no response.

They do seem to monitor their twitter feed, and were somewhat responsive yesterday after a public mention of lack-luster response there.

Can Typekit support at the very least set up an auto-response so that you at least get the impression that they've recieved your email?

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

Adobe Employee
benw525841597154115
Adobe Employee
Mar 19, 2014 5:27 PM UTC

Hey Patrick,

Sorry for the delay. We're looking into the issue. I'm having a developer take a look now. As soon as we have an idea of what's going on here, I'll reply to your email with an update.

Thanks for your patience.

Cheers,

Ben

Translate
pbone3bAuthor
Participant
Mar 19, 2014 5:35 PM UTC

Great, thanks.

(email Address removed)

Translate
pbone3bAuthor
Participant
Mar 20, 2014 4:17 PM UTC

It was a UTF-8 Byte-Order Mark (BOM) on our end that was causing it to "Bomb" out on Chrome and IE.

Thanks for helping us track it down.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices