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camillag30
camillag30
Participant
August 4, 2015
Answered

Typekit fonts appear in InDesign but not Illustrator

  • August 4, 2015
  • 1 reply
  • 382 views

Hi,

Was wondering if anyone can help me with a Typekit issue?  I have managed to sync some fonts with InDesign, however when I use Illustrator none of the fonts will appear. All of the fonts appear in the CC app and appear to be synced. I have restarted Illustrator also but that didn't seem to work.

Cheers

    This topic has been closed for replies.
    Correct answer liz, Adobe Type

    Hi camillag30,


    I'm sorry that you ran into trouble with this! Would you please check that you are signed in to Creative Cloud from the Help menu in Illustrator?


    If you are already signed in, try these steps to clear any stale Creative Cloud session and start a new one:

    1) sign out of Creative Cloud from the Illustrator Help menu

    2) restart Illustrator

    3) sign back in to Creative Cloud from the Illustrator Help menu

    After you have signed in again, Illustrator should be able to find your Typekit account information and add the fonts you have selected for sync.

    If that doesn't make a difference, please send some more information to support@typekit.com and we will look into it further:

    • the recent sync log files from your computer: help.typekit.com/customer/portal/articles/1649149#logs
    • a screenshot of the font menu in Illustrator with the Typekit filter turned on, similar to this one:

        

    Please give that a try, and let me know if you have any other questions! Thank you,

    -- liz

    Adobe Typekit

    Support Representative

    support@typekit.com

    1 reply

    liz, Adobe Type
    Community Manager
    liz, Adobe TypeCommunity ManagerCorrect answer
    Community Manager
    August 4, 2015

    Hi camillag30,


    I'm sorry that you ran into trouble with this! Would you please check that you are signed in to Creative Cloud from the Help menu in Illustrator?


    If you are already signed in, try these steps to clear any stale Creative Cloud session and start a new one:

    1) sign out of Creative Cloud from the Illustrator Help menu

    2) restart Illustrator

    3) sign back in to Creative Cloud from the Illustrator Help menu

    After you have signed in again, Illustrator should be able to find your Typekit account information and add the fonts you have selected for sync.

    If that doesn't make a difference, please send some more information to support@typekit.com and we will look into it further:

    • the recent sync log files from your computer: help.typekit.com/customer/portal/articles/1649149#logs
    • a screenshot of the font menu in Illustrator with the Typekit filter turned on, similar to this one:

        

    Please give that a try, and let me know if you have any other questions! Thank you,

    -- liz

    Adobe Typekit

    Support Representative

    support@typekit.com

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