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zachwerk
Participant
September 23, 2015
Question

Typekit keeps auto signing me out

  • September 23, 2015
  • 6 replies
  • 3444 views

I can't use Typekit at all. Everytime I sign in it automatically reloads the page so I can't get any fonts.

    This topic has been closed for replies.

    6 replies

    liz, Adobe Type
    Community Manager
    Community Manager
    October 19, 2017

    Hi folks–apologies for not getting back to you; we haven't been getting the notifications of new posts on this thread.

    If the steps in this help page have not solved the problem for you, please email support@typekit.com with:

    - the browser you are using

    - if you are on OS X or Windows & which version

    - a screenshot of the cookie exceptions that you have added from the instructions in the help page

    Here are instructions on how to take a screenshot, in case you need them: http://www.take-a-screenshot.org/

    Our team will be able to help you further over email.  Thank you,

    -- liz

    September 28, 2017

    I have the same problem. The above solution did not work.

    zachwerk
    zachwerkAuthor
    Participant
    October 6, 2015

    Excuse me, I never got any further response and my problem is not solved.

    Sheena Kaul
    Community Manager
    Community Manager
    September 24, 2015

    Moving to Adobe Type

    Adobe Employee
    September 24, 2015

    Hi Zach,

    I'm sorry you ran into trouble here. It sounds like there may be a conflict with one of the cookie settings in your browser. The Typekit website uses cookies from Adobe.com and the sign in will not work if you have third-party cookies blocked in the browser.

    If this is turned on in your browser, you'll need to add a couple exceptions to the privacy setting:

    http://help.typekit.com/customer/portal/articles/760702

    Please give that a try, and let me know if you still cannot sign in to your account.


    Cheers,

    Benjamin

    zachwerk
    zachwerkAuthor
    Participant
    September 25, 2015

    I went ahead and changed these settings but it did not fix the problem unfortunately.

    Pattie-F
    Legend
    September 23, 2015

    You can get help with Typekit here: Adobe Typekit Help center