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zachwerk
Participant
Sep 23, 2015 6:27 PM UTC
Question

Typekit keeps auto signing me out

I can't use Typekit at all. Everytime I sign in it automatically reloads the page so I can't get any fonts.

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    8 replies

    blank1234567890
    Participating Frequently
    Oct 19, 2017 6:05 PM UTC

    Hi folks–apologies for not getting back to you; we haven't been getting the notifications of new posts on this thread.

    If the steps in this help page have not solved the problem for you, please email support@typekit.com with:

    - the browser you are using

    - if you are on OS X or Windows & which version

    - a screenshot of the cookie exceptions that you have added from the instructions in the help page

    Here are instructions on how to take a screenshot, in case you need them: http://www.take-a-screenshot.org/

    Our team will be able to help you further over email.  Thank you,

    -- liz

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    Sep 28, 2017 3:51 PM UTC

    I have the same problem. The above solution did not work.

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    zachwerk
    zachwerkAuthor
    Participant
    Oct 6, 2015 10:17 PM UTC

    Excuse me, I never got any further response and my problem is not solved.

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    Sheena Kaul
    Legend
    Sep 24, 2015 2:17 PM UTC

    Moving to Adobe Type‌

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    Adobe Employee
    Sep 24, 2015 2:10 PM UTC

    Hi Zach,

    I'm sorry you ran into trouble here. It sounds like there may be a conflict with one of the cookie settings in your browser. The Typekit website uses cookies from Adobe.com and the sign in will not work if you have third-party cookies blocked in the browser.

    If this is turned on in your browser, you'll need to add a couple exceptions to the privacy setting:

    http://help.typekit.com/customer/portal/articles/760702

    Please give that a try, and let me know if you still cannot sign in to your account.


    Cheers,

    Benjamin

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    zachwerk
    zachwerkAuthor
    Participant
    Sep 25, 2015 1:43 PM UTC

    I went ahead and changed these settings but it did not fix the problem unfortunately.

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    Pattie-F
    Legend
    Sep 23, 2015 6:46 PM UTC

    You can get help with Typekit here: Adobe Typekit Help center

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