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Participant
September 29, 2015
Question

Typekit not available

  • September 29, 2015
  • 3 replies
  • 370 views

I cant connect to Typekit and cannot use the fonts. Market is runnig regularly but the font section just shows the spinning wheel... Any Ideas?

Im using a Mac with OS X 10.10.5

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    3 replies

    Sheena Kaul
    Community Manager
    Community Manager
    September 30, 2015

    Moving to Adobe Type

    liz, Adobe Type
    Community Manager
    Community Manager
    September 29, 2015

    I'm sorry that you ran into trouble with this!  It sounds like the Creative Cloud desktop application is unable to write to one of the files on your machine, and so it gets stuck at a spinner.

    Run these steps to fix the problem:

    1. quit the Creative Cloud desktop application

    2. from the Go menu in the Finder, choose Go to Folder

    3. paste in this path and click Go:

    ~/Library/Preferences/

    4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

    5. click on com.adobe.accmac.plist and rename it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

    6. start the Creative Cloud desktop application again.

    Please give that a try, and let us know here or at support@typekit.com if you have any questions! Thank you,

    — liz

    Pattie-F
    Legend
    September 29, 2015

    You can learn about Typekit and ask questions here: Adobe Typekit Help center.

    TypeKit support is also available via email "support@typekit.com" and on twitter @Typekit.