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Lightnin Dave
Lightnin Dave
Participating Frequently
December 18, 2014
Question

Typekit popup in Illustrator says no internet connection

  • December 18, 2014
  • 1 reply
  • 920 views

I've got a company subscription to Creative Cloud and have DreamWeaver, Photoshop, Acrobat, Bridge and Illustrator installed.

I have just tried to open an Illustrator doc but a Typekit window has just appeared telling me it has 2 missing fonts.

But, it also says I have 'no internet connection' which is obviously wrong as I am posting here.

On my Plans & Products page it says I've got:

Creative Cloud for teams

Contact your team administrator to make changes to your team membership.

But nothing under Products.

Is that right?

The missing fonts don't seem t be in Typekit anyway, but how can I get it to recognise I do have an internet connection?

    This topic has been closed for replies.

    1 reply

    B
    Adobe Employee
    benw525841597154115
    Adobe Employee
    December 18, 2014

    Hi Dave,

    This is Ben from Typekit. I'm sorry you ran into trouble here. I've not run into this issue before. There are a few things we can check right away to start debugging this:

    - First, would you try signing out of the Creative Cloud app and see if this solves the issue? It's under Gear > Preferences > General > Account.

    - Could you try quitting/restarting the Creative Cloud app. Did this solve the issue?

    - Could you try Turning File and Font Sync off under: Gear > Preferences > Fonts. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it?

    - Could you tell me if you're on the Windows/Mac OS X and the version?

    If none of those worked, would you write us an email at: support@typekit.com and  attach the CoreSync files and send those over?

    On the Mac, the folder can be found here:

    /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

    (You'll want to open the Finder, click Go, in the menu, hold down the "option" key and you'll see the Library folder.)

    On Windows:

    You can find the files under: C:\Users\user name\AppData\Roaming\Adobe\CoreSync\coreSync-2013-08-xx.log

    I know this is a lot. Thanks for your help here. Let me know and we'll take it from there.

    Cheers,

    Benjamin

    Lightnin Dave
    Lightnin DaveAuthor
    Participating Frequently
    December 19, 2014

    Hi Ben, thanks for helping me.

    I signed out of CC, quit & restarted it. It then synced 5 fonts - four Open Sans which I had specified previously and Futura PT which I was thinking of using as a substitute for the Illustrator file I'm trying to use. It uses FuturaBT-Book and P22Freely which don't seem to be on Typekit.

    So it seems to be syncing OK, but Illustrator still says I have no internet connection.

    I'm on:

    windoze 7 Professional.

    Version 6.1.7601 Service Pack 1 Build 7601.

    x64-based PC.

    Processor    Intel(R) Pentium(R) CPU G2020 @ 2.90GHz, 2900 Mhz, 2 Core(s), 2 Logical Processor(s)

    And I'll email the log file with the same subject line as this post.

    David

    B
    Adobe Employee
    benw525841597154115
    Adobe Employee
    December 19, 2014

    Hi David,

    Great. I got your email and replied. We'll pick this up there and once I know what happened, I can leave a note here.

    Cheers,

    Benjamin

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