Skip to main content
L
lyskegais
Participant
September 23, 2015
Question

Typekit won't open in Creative Cloud app since last update (Version 2.2.0.129 released on 7/27/2015)

  • September 23, 2015
  • 4 replies
  • 893 views

Hi,

I'm using a mac (version 10.10.5) and yesterday evening the Creative Cloud app updated (to Version 2.2.0.129 released on 7/27/2015) since then the Typekit tab in de app just shows the blue sun going round. In the preference pane the function to switch typekit on or off is disabled (but in grey you can see it's turned on). When opening a document in InDesign that uses a typekit font I get the error that this font is not available and in the right upper corner it says that typekit is turned off. I can't uninstall Creative Cloud app because other apps apparently need it (a window pops up telling this). I've been checking my proxy things, added the typekit list from the troubleshoot page:

https://typekit.com:443 https://use.typekit.net:443 https://p.typekit.net:443 https://data.typekit.net:443 https://state.typekit.net:443 https://polka.typekit.com:443 https://api.typekit.com:443

Anyone a suggestion?

Lyske Gais

    This topic has been closed for replies.

    4 replies

    A
    andrewd74411330
    Participant
    October 1, 2015

    Is there a similar fix for Windows10?

      C
      chilamk83211634
      Participant
      September 25, 2015

      Same problem FXXK~

      L
      lyskegaisAuthor
      Participant
      September 23, 2015

      this helped:

      1. quit the Creative Cloud desktop application

      2. from the Go menu in the Finder, choose Go to Folder

      3. paste in this path and click Go:

      ~/Library/Preferences/

      4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

      5. click on com.adobe.accmac.plist and renamed it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

      6. start the Creative Cloud desktop application again.

      J
      jessicap53930641
      Participant
      September 25, 2015

      I have this same problem. Tried to change the extension like you said, but the file just does this: "com.adobe.accmac.plist.old.plist" and doesn't ask me for any permissions.

      guncalen
      guncalen
      Participant
      September 28, 2015

      change the name in "get info"... select com.adobe.accmac.plist, right click then "get info" or select com.adobe.accmac.plist then command-i on keyboard.

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity Manager
      Community Manager
      September 23, 2015

      Moving to Adobe Type‌

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices