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Participant
Sep 23, 2015 10:50 AM UTC
Question

Typekit won't open in Creative Cloud app since last update (Version 2.2.0.129 released on 7/27/2015)

Hi,

I'm using a mac (version 10.10.5) and yesterday evening the Creative Cloud app updated (to Version 2.2.0.129 released on 7/27/2015) since then the Typekit tab in de app just shows the blue sun going round. In the preference pane the function to switch typekit on or off is disabled (but in grey you can see it's turned on). When opening a document in InDesign that uses a typekit font I get the error that this font is not available and in the right upper corner it says that typekit is turned off. I can't uninstall Creative Cloud app because other apps apparently need it (a window pops up telling this). I've been checking my proxy things, added the typekit list from the troubleshoot page:

https://typekit.com:443 https://use.typekit.net:443 https://p.typekit.net:443 https://data.typekit.net:443 https://state.typekit.net:443 https://polka.typekit.com:443 https://api.typekit.com:443

Anyone a suggestion?

Lyske Gais

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    7 replies

    Participant
    Oct 1, 2015 2:03 PM UTC

    Is there a similar fix for Windows10?

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    Participant
    Sep 25, 2015 6:50 AM UTC

    Same problem FXXK~

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    lyskegaisAuthor
    Participant
    Sep 23, 2015 11:23 AM UTC

    this helped:

    1. quit the Creative Cloud desktop application

    2. from the Go menu in the Finder, choose Go to Folder

    3. paste in this path and click Go:

    ~/Library/Preferences/

    4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

    5. click on com.adobe.accmac.plist and renamed it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

    6. start the Creative Cloud desktop application again.

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    Participant
    Sep 25, 2015 2:37 AM UTC

    I have this same problem. Tried to change the extension like you said, but the file just does this: "com.adobe.accmac.plist.old.plist" and doesn't ask me for any permissions.

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    guncalen
    Participant
    Sep 28, 2015 3:46 PM UTC

    change the name in "get info"... select com.adobe.accmac.plist, right click then "get info" or select com.adobe.accmac.plist then command-i on keyboard.

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    Sheena Kaul
    Legend
    Sep 23, 2015 10:51 AM UTC

    Moving to Adobe Type‌

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