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Participant
January 9, 2018
Answered

Used a non-existing email accidentally to purchase font folio essentials and now can't verify or download it

  • January 9, 2018
  • 1 reply
  • 297 views

This isn't so much a type specific problem as just a general problem, but I'm not sure where to go on the forums to ask this. It seems like it would be a relatively simple problem to fix if I could just get in touch with a member of adobe staff, but I can't. I've called several times and none of my calls are making it through to any support. The purchase is still pending in my bank account, but it's impossible for me to verify and actually use the product, simply because I misspelled the email and their was no way to fix it. I also wasn't logged in to my main adobe account at the time that I tried to purchase it. I have to purchase this product before Thursday for a class, but I don't want to repurchase it while still being charged for the first failed attempt that I can't even verify let alone download. Is there anyway to get in touch with a member of adobe staff so that I can fix this problem?

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Correct answer Dov Isaacs

This is not something that can be handled via these forums. Please contact Adobe Customer Support directly by phone 1-800-833-6687 during regular working hours Monday through Friday, Pacific Time. Make sure that you have all the information you provided when you originally purchased the product on-line (including the misspelled e-mail address if possible).

          - Dov

1 reply

Dov Isaacs
Dov IsaacsCorrect answer
Legend
January 9, 2018

This is not something that can be handled via these forums. Please contact Adobe Customer Support directly by phone 1-800-833-6687 during regular working hours Monday through Friday, Pacific Time. Make sure that you have all the information you provided when you originally purchased the product on-line (including the misspelled e-mail address if possible).

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)