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WTingen
Participant
Aug 4, 2015 3:20 PM UTC
Answered

When did Typekit plans come into effect?

I was using fonts just fine then BAM, all removed and now I'm being told to upgrade to use what I had been using for months now.

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    benw525841597154115Correct answer
    Adobe Employee
    Aug 4, 2015 10:29 PM UTC

    Hi WTingen,

    I'm sorry you ran into trouble here. Sounds like there might be an issue with your Creative Cloud subscription and how your plan is provisioned.

    Could you take a screenshot of your Adobe account page: https://accounts.adobe.com

    Specifically, the "Plans & Products" section and send it to us: support@typekit.com?

    That will confirm my suspicion and hopefully, we can sort this out for you. Let me know and we'll take it from there.

    Cheers,

    Benjamin

    2 replies

    Adobe Employee
    Aug 4, 2015 10:36 PM UTC

    Hi WTingen,

    Just got saw your email to support. Will respond now.

    Cheers,

    Benjamin

    Translate
    benw525841597154115Correct answer
    Adobe Employee
    Aug 4, 2015 10:29 PM UTC

    Hi WTingen,

    I'm sorry you ran into trouble here. Sounds like there might be an issue with your Creative Cloud subscription and how your plan is provisioned.

    Could you take a screenshot of your Adobe account page: https://accounts.adobe.com

    Specifically, the "Plans & Products" section and send it to us: support@typekit.com?

    That will confirm my suspicion and hopefully, we can sort this out for you. Let me know and we'll take it from there.

    Cheers,

    Benjamin

    Translate