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Toemouse96
Participant
Dec 21, 2015 12:52 AM UTC
Question

When I Click the sync button on Typekit, the fonts are not coming into my Illustrator. Any ideas as to why???

This means that I am unable to download or use any Typekit fonts, which is a real issue for me.

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    2 replies

    mollybd
    mollybd
    Participating Frequently
    Dec 21, 2015 9:23 PM UTC

    Hi Tom -

    I'm sorry you ran into trouble here. There are a few things we can check right away to start debugging this:

    - First, would you try signing out of the Creative Cloud app under: Gear > Preferences > General.

    - Next, try quitting/restarting the Creative Cloud app and then signing back in with your Creative Cloud Adobe ID.

    - Any fonts you had previous synced should now sync automatically. If not, please try syncing the fonts from Typekit.com again.

    If those steps did not solve the problem:

    - Could you try turning Typekit off under: Gear > Preferences Creative Cloud > Fonts. Wait a second, then turn it back on. See if the font or fonts show up and if not, try syncing again. Did this solve it?

    If the issue persists please contact us directly at support@typekit.com and reference this thread.

    Best,

    Molly

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    Atul_Saini
    Atul_Saini
    Legend
    Dec 21, 2015 7:11 AM UTC

    Moving the discussion to Adobe Type

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