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jerrya75998006
Participant
August 31, 2016
Question

Adobe printing to a HP printer

  • August 31, 2016
  • 1 reply
  • 1251 views

Recently in my office, all 3 of our computers with Adobe Acrobat X standard developed difficulties in printing PDF's to a HP P4015 PCL 6 printer.  All other programs print fine.  Any suggestions?

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1 reply

Adorobat
Adorobat
Participating Frequently
August 31, 2016

Hi jerrya75998006 ,

Could you please let us know the Operating System installed on the computers- Windows/Mac?

What is the dot version of Acrobat installed on the computer?

Do you see any error message when trying to print from Adobe Acrobat?

Are you able to print to Adobe PDF?

Try to perform the following steps:

1- Check if there is an update available for Acrobat, launch Acrobat>then click Help menu>click Check for Updates. If there is an update available, download and install it and restart the computer and then check if Acrobat is printing fine.

2- If step 1 doesn't fix the issue, try  to perform the step given here: Troubleshoot PDF printing in Acrobat and Reader

Let us know about the results.

Thank You,

Shivam

J
jerrya75998006Author
Participant
August 31, 2016

Windows 10 operating system 64 bit, Window 7 pro 64 bit. No error messages. Acrobat is updated. Will print to another hp printer but not the HP P4014 printer. When printing 5 page document to the printer it will print first page 3 or 4 times, maybe second page, or first and second page over and over until it prints page 3,4,5. Will not print large documents although it has the capacity. Installed HP Universal Printing PS (v6.2.1) still did not work.

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