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V
vivic94773019
Participant
September 17, 2019
Question

Lost all my week advances

  • September 17, 2019
  • 1 reply
  • 298 views

Hello! Hope you can urgently help me.

 

Today I was working on Xd for my website desing, then I switch the WiFi and the program asked me to "recover the last version", as I did some changes without Internet conection I agreed.

It "recovered" the 4th of September version of my document. Imagine... Today 17th of September and It "recover the lastest version from 4th of September". I tried to revert this huge and fatal change but the option is frozen.

There is a way to access to the whole history of all the modifications made? Is there only one version backed up? 

Please I need help, I was about to finish and I have deadlines over me...

    This topic has been closed for replies.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 17, 2019

    Hi there,

     

    We are sorry to hear that you are facing trouble using Adobe XD and lost your work. I would suggest getting in touch with our support team for 1:1 assistance using this link: https://helpx.adobe.com/contact.html so that our team can take care of the issue and help you on real-time basis.

     

    Please let me know if you face any issues in connecting with our support team.

     

    Thanks,

    Harshika

     

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