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A
Age_man
Participant
April 16, 2011
Question

Can not install or uninstall Adobe Air. Tells me I do not have administrator privileges

  • April 16, 2011
  • 4 replies
  • 4700 views
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4 replies

A
Anonymous
June 20, 2011

PROBLEM SOLVED in my case!

By selecting Properties of my C drive with the Win 7 install, and then the Quota tab, I found out (with the help of some colleagues) that the disk space was limited to only 10 GB for some reason. By removing this limitation, everything worked again!

Thank you for your input!

X
xtamra
Participating Frequently
May 31, 2011

sent to correct person instead

X
xtamra
Participating Frequently
May 31, 2011

I have been having the exact same problem since the past 2 updates. I'm prompted to update AIR whenever I launched TweetDeck. I have not been able to update OR even remove AIR. I booted in Safe Mode as both administrator and w/ my usual Administrator user account - only one: my own as it's my computer and I have full admin privileges

even from control panel as administrator receive "administrator" error message. looks like someone didn't QA the past 2 builds before release

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
April 18, 2011

Hi,

I'm sorry you've run into this installation issue.  Thank you for providing the MSI log, it makes it much easier to diagnose.  Please follow the steps outlined in this post and then attempt the install again.

Thanks,

Chris

A
Anonymous
May 23, 2011

I have similar issues.

What I've tried:

  • Installing Windows Installer Cleanup (which is, btw, no longer approved by Microsoft), but the installation of this tool failed
  • Removing Adobe AIR with CCleaner
  • Cleaning up the registry with CCleaner
  • Running the Adobe CS5 Clean script - but AIR is not among the options available
  • Adding a "-uninstall" suffix in a shortcut as suggested here: http://www.sevenforums.com/software/68987-cant-install-adobe-air-2.html#post749619
  • Using Ninite installer: http://ninite.com/air/ (as suggested here: http://www.sevenforums.com/software/68987-cant-install-adobe-air-3.html#post1318156). I got the error: "Install failed - Could not verify installation (1), 7 - 1329"
  • In the registry, under HKEY_CLASSES_ROOT/Installer/Products/, manually removing the entry with .air-files (which is of course risky business)
  • Installing an older version of AIR (2.0.2)
  • Trying to uninstall - and remove AIR components with Revo Uninstaller Pro. This actually looked quite promising since it appearingly found a lot of "abandoned" AIR files. Unfortunately this didn't help either

None of the above has helped, since when trying to install AIR I keep getting the administrator error:

"An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

As far as I can tell from googling various sites, this is a pretty common error, but none of the solution proposals seem to work for me.

Any suggestions on what else to try???

Z
zjian
Participating Frequently
May 23, 2011

To install Windows Install Cleanup tool on 64bit Windows, you need to run this program in compatibility mode for WinXP SP3 (right click the exe file, Properties -> Compatibility).

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