DUBturbo problems

[chris2c77979]

I just bought DUBturbo and they said I needed AIR so i downloaded it but everytime i try and install the program i get the "file is damaged" error....i have tried uninstalling and reinstalling and downloading the file many times...i am running Vista....i have seen a few discussions but couldn't find the fix...if there is please point in the way....thanks

[chris.campbell]

Hi Chris,

Are you getting this when you try running the stand alone AIR runtime found at http://get.adobe.com/air ?  Would you be willing to do a quick desktop sharing session to see if I can help isolate the issue and get you running asap?

Thanks,

Chris

[chris2c77979]

I uninstalled the one i had and installed using your link...still did not

work...i would be fine with desktop sharing if that is what it takes to work

[chris.campbell]

Hi Chris,
I'm willing to bypass the normal troubleshooting steps to help expedite  the process to help you start using the application you purchased.   Would you mind emailing (ccampbel@adobe.com) or send me a private  message through the forums letting me know a time that works for you?   I'm on PST (GMT+8.)

If you'd like to do normal troubleshooting, lets start by examining your AIR installer log which is located at:
C:\Users\username\AppData\Local\Adobe\AIR\logs

You'll have to show hidden folders to view this location.

I'm  assuming now that the failure occurs when installing DUBturbo, not the  AIR runtime itself.  When you install the app, do you have a .air file  or are you doing this from a web page?

Thanks,
Chris