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Robert Olding
Participant
September 23, 2013
Answered

Dreamweaver CC won't launch - Mac OS 10.8.5 - No Crash Logs Created

  • September 23, 2013
  • 7 replies
  • 19595 views

Dreamweaver CC won't launch at all on my machine anymore.  All the other Adobe CC applications work just fine. 

I've uninstalled and reinstalled all my CC applications and done it again for good measure.  I've uninstalled all my fonts and reinstalled the normal Mountain Lion fonts and the fonts installed with the Adobe CC apps.

Creative Cloud desktop is installed. It has update Dreamweaver to version 13.0.0.6391.  I'm aware that there is a version 13.1 out there, but Creative Cloud tells me I'm up-to-date and I have no more requests.

When launching Dreamweaver, It bounces in my dock for a brief second, then disappears.  No crash log is created. The Console app shows the following entry after a number of attempts to launch Dreamweaver:

9/23/13 5:48:44.841 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3ee3ee].com.adobe.dreamweaver-13.0[3161]) Exited with code: 97

9/23/13 5:49:47.465 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f43f4].com.adobe.dreamweaver-13.0[3188]) Exited with code: 97

9/23/13 5:50:10.735 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f83f8].com.adobe.dreamweaver-13.0[3196]) Exited with code: 97

9/23/13 5:50:30.075 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f93f9].com.adobe.dreamweaver-13.0[3199]) Exited with code: 97

9/23/13 5:50:55.044 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3fa3fa].com.adobe.dreamweaver-13.0[3201]) Exited with code: 97

9/23/13 5:51:01.795 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3fb3fb].com.adobe.dreamweaver-13.0[3203]) Exited with code: 97

9/23/13 5:49:47.465 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f43f4].com.adobe.dreamweaver-13.0[3188]) Exited with code: 97

9/23/13 5:50:10.735 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f83f8].com.adobe.dreamweaver-13.0[3196]) Exited with code: 97

9/23/13 5:50:30.075 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f93f9].com.adobe.dreamweaver-13.0[3199]) Exited with code: 97

9/23/13 5:50:55.040 PM Dreamweaver[3201]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:50:55.044 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3fa3fa].com.adobe.dreamweaver-13.0[3201]) Exited with code: 97

9/23/13 5:51:01.791 PM Dreamweaver[3203]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:51:01.795 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3fb3fb].com.adobe.dreamweaver-13.0[3203]) Exited with code: 97

9/23/13 5:51:32.075 PM Dreamweaver[3208]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:51:32.078 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3fd3fd].com.adobe.dreamweaver-13.0[3208]) Exited with code: 97

9/23/13 5:51:51.672 PM Dreamweaver[3212]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:51:51.676 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3ff3ff].com.adobe.dreamweaver-13.0[3212]) Exited with code: 97

9/23/13 5:52:32.757 PM Dreamweaver[3221]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:52:32.761 PM com.apple.launchd.peruser.501[152]: ([0x0-0x400400].com.adobe.dreamweaver-13.0[3221]) Exited with code: 97

9/23/13 5:52:42.557 PM Dreamweaver[3223]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:52:42.561 PM com.apple.launchd.peruser.501[152]: ([0x0-0x401401].com.adobe.dreamweaver-13.0[3223]) Exited with code: 97

9/23/13 5:52:51.772 PM Dreamweaver[3225]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:52:51.775 PM com.apple.launchd.peruser.501[152]: ([0x0-0x402402].com.adobe.dreamweaver-13.0[3225]) Exited with code: 97

9/23/13 5:53:12.120 PM Dreamweaver[3231]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:53:12.124 PM com.apple.launchd.peruser.501[152]: ([0x0-0x404404].com.adobe.dreamweaver-13.0[3231]) Exited with code: 97

9/23/13 5:54:19.341 PM Dreamweaver[3237]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:54:19.345 PM com.apple.launchd.peruser.501[152]: ([0x0-0x406406].com.adobe.dreamweaver-13.0[3237]) Exited with code: 97

Here's the info about my machine:

Hardware Overview:

  Model Name:          iMac

  Model Identifier:          iMac12,2

  Processor Name:          Intel Core i7

  Processor Speed:          3.4 GHz

  Number of Processors:          1

  Total Number of Cores:          4

  L2 Cache (per Core):          256 KB

  L3 Cache:          8 MB

  Memory:          16 GB

  Boot ROM Version:          IM121.0047.B1F

  SMC Version (system):          1.72f2

  Serial Number (system):          D25HW0HADHJW

  Hardware UUID:          D72ECFA4-C050-5077-9778-955FE2B22143

System Software Overview:

  System Version:          OS X 10.8.5 (12F37)

  Kernel Version:          Darwin 12.5.0

  Boot Volume:          Macintosh HD

  Boot Mode:          Normal

  Secure Virtual Memory:          Enabled

  Time since boot:          6:53

I have various Adobe related logs in my Console I could pass along if you'd like:

ACC.log

LogTransport2

DLM.log

DLM_native.log

LBS.log

Adobe CSXS Extensions 4 4.0.2 09-23-2013.log

Adobe CSXS Infrastructure 4 Driver 4 09-23-2013.log

Adobe Dreamweaver CC 13 09-23-2013.log

      This topic has been closed for replies.
      Correct answer vharis

      Hi Robert,

      I believe that your MAC is missing JAVA

      Can you please dowload and install Java and then try launching DW .You can find the latest JAva at http://www.java.com/en/download/faq/java_mac.xml

      7 replies

      D
      donlee1037
      Participant
      April 14, 2015

      I ran into this problem today. I am running Mac OS X 10.8.5, and had not used Dreamweaver CS 5 in some weeks.

      When I tried to launch DW, it would not even bounce in the dock. Trying to launch "manually" with an "open" command in "terminal", I got this:

      witsend:Adobe Dreamweaver CS5 donlee$ open Adobe\ Dreamweaver\ CS5.app

      2015-04-14 11:03:35.064 open[8375:707] JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

      LSOpenURLsWithRole() failed with error -10658 for the file /Applications/Adobe Dreamweaver CS5/Adobe Dreamweaver CS5.app.

      With some research, I found that this was related to Java, so I installed Oracle's Java, with no improvement. (http://www.java.com/en/download/mac_download.jsp?locale=en)

      I then found a link to re-load Apple's Java (v6). The link is here: "https://support.apple.com/kb/DL1572?locale=en_US".

      When I downloaded Apple's Java, Dreamweaver started working again.

      J
      jeromelove
      Participant
      March 13, 2015

      On my mac with yosemite there was a permissions problem that was stopping DW and other CC apps from launching
      In Terminal I typed cd /Users/yourusername/Library/Application support

      Then I typed ls -la Adobe/ to see the permissions of the contents of the Adobe folder

      In the folder /Users/yourusername/Library/Application Suppport/Adobe some of the sub-folders had the owner as root:wheel and not yourusername:staff

      I then typed chown -R yourusername:staff Adobe/

      This makes yourusername:staff the owner of the sub-folders

      Now all of the CC software launches.

        K
        kurth98412220
        Participant
        October 10, 2015

        I had the problem that DW CC worked in a test account on my machine by would not launch on my main account. The icon would bounce a couple of times then disappear.

        I spent an hour or so with Adobe on the phone trying to figure this out. When I was able to get it working on a test account, they said it was my fault so could offer no more help. Thanks for wasting my time, Adobe.

        Fortunately, jeromelove's solution worked! It was a permissions problem. One edit -- I had to do a sudo to change the permissions.

        R
        ricoshett
        Participant
        March 7, 2015

        Same here. Mac - all current & updated but won't do anything but bounce in the dock and then do nothing. :/

        Just got creative cloud and will have to cancel if i can't get this to work.

        H
        heramble
        Participant
        September 21, 2014

        I have the same problem.

        DW CC 20014 won't launch from my main user account but will from a guest account. Have installed latest Java. Tried the Config file rename.

        I did notice that there are 2 Application folders and 2 Library folders. One for the Mac overall, and one for my user acct. All the apps are in the main overall folder. The Application support files are in the overall Mac Library... but not in the user library. I wondered if that was why DW won't launch inside my user account. Tried copying the config folder into the matching folder in my user library to no avail.

        Can you help please?

        I
        imagevo
        Participant
        February 13, 2014

        I just faced the same situation and solved it that way:

        - find this folder in the finder:

        Macintosh HD/ User / Library / Application Support / Macromedia / Dreamweaver /Configuration

        - rename the "Configuration" folder to "ConfigurationOld"

        It worked for me.... I hope it'll help you

        Clotilde

        JatinDembla
        JatinDembla
        Participating Frequently
        September 24, 2013

        Please go to ~/Library/Application Support/Adobe and Rename Dreamweaver CC to Dreamweaver CC_Old and then try to launch Dreamweaver.

        If still not work then please create a new user account on your MAC OS and try to launch dreamweaver and let us know in case you still face any issue.

        Regards,

        Jatin Dembla

          R
          Robert OldingAuthor
          Participant
          September 24, 2013

          Niether of those worked either.  Renaming the Dreamweaver CC folder nor deleting it from the ~/Library/Application Support/Adobe worked. The new user account had the same problem and the same logs in the Console. 

          V
          vharisCorrect answer
          Participating Frequently
          September 25, 2013

          Hi Robert,

          I believe that your MAC is missing JAVA

          Can you please dowload and install Java and then try launching DW .You can find the latest JAva at http://www.java.com/en/download/faq/java_mac.xml

          V
          vharis
          Participating Frequently
          September 24, 2013

          Robert , can you try the below steps

          1. Make sure  DW is quit

          2. Navigate to th User Library/Application Support/Adobe/Adobe folder

          3. Backup the CEPServiceMAnager4 folder

          4. Delete the original CEPServiceManager4 folder

          5. Check and quit any active CEPServiceManager  process from Activity Monitor

          6. Launch DW 

          .. Let us know if it helps

            R
            Robert OldingAuthor
            Participant
            September 24, 2013

            Didn't work.  I had to quit Creative Cloud in order to get the CEPServiceManager process to quit.  The Console app is shows the same info as I posted earlier whenever I try and launch Dreamweaver.

            V
            vharis
            Participating Frequently
            September 24, 2013

            Is this the first time you are installing DW in a MAC ??

            Is your MAC OS a fresh installation??

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