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matthewhughesny
Participant
November 27, 2016
Answered

Dreamweaver cc 2017 does not open

I JUST purchased the entire Creative cloud and Dreamweaver will not open at all.  Is this a known problem?

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Ben MCorrect answer
Community Expert
November 27, 2016

That's a response for Windows issues.  Have you been using this computer for awhile and recently upgraded to 10.12?  Can you try logging in as another user or as a guest and see if it launches.  If it is, it could be a corrupt user profile in which case you may need to create another user account on the machine to use permanently and move your documents and preferences from the old account to the new one.  I've had this happen to me a few times on my Macbook Pro and it's not uncommon.

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8 replies

r_tist
Inspiring
October 9, 2017

Sierra, and then Apple advised I upgrade to High Sierra.

Then was on tech support with Adobe and let them control my computer for about 2+ hours. Still with no resolve.

They said they would get back to me and did not.

Cannot believe it. The application still won't open at all. All other CC '17 apps do.

We tried uninstalling / reinstalling a few times.

I am glad I kept my old CS6 installed. I was able to launch the CS6 application. - I think it's that Oracle Java applet ... it's not offering a newer version to be compatible with the new DW CC.

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Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 27, 2016

If it won't open at all, try rebooting your computer.

Right-click on desktop icon and select run as Administrator.

Usually, you only have to do this the first time you launch newly installed apps.

Nancy

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Nancy O'Shea— Product User & Community Expert
matthewhughesnyAuthor
Participant
November 27, 2016

I don't see anywhere on my Mac where it says Run as Administrator.

Is there a set of steps I need to follow to get there on the Mac?  I'm running OS 10.12.1  Sierra

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Community Expert
Ben MCommunity ExpertCorrect answer
Community Expert
November 27, 2016

That's a response for Windows issues.  Have you been using this computer for awhile and recently upgraded to 10.12?  Can you try logging in as another user or as a guest and see if it launches.  If it is, it could be a corrupt user profile in which case you may need to create another user account on the machine to use permanently and move your documents and preferences from the old account to the new one.  I've had this happen to me a few times on my Macbook Pro and it's not uncommon.

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    Community Expert
    Ben MCommunity Expert
    Community Expert
    November 27, 2016

    Sounds like something might not have installed properly.  Have you tried re-starting your machine or re-installing the software? Also, what OS are we talking about?

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    matthewhughesnyAuthor
    Participant
    November 27, 2016

    Yes.  I have uninstalled it 3 times now and re-installed it.  Restarted my computer 4 times.  NOTHING happens.  I'm frustrated.  When I try to open Dreamweaver, it shows in the dock for about 3 seconds and then disappears.  All other programs seem to open fine, but this is the one I bought the suite for.

    I have Sierra 10.12.1

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