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A
Anonymous
October 31, 2011
Answered

Adobe Flash Player won't stop asking to install.

  • October 31, 2011
  • 2 replies
  • 5733 views

I'm using windows 7 and Mozilla firefox, but this problem happens even when I don't have a browser window opened.

Adobe flash player won't quit asking to install. probably once a minute i receive a (UAC)request to allow adobe flash player to install. Even with no browser windows open. EVEN WHILE I AM WATCHING FLASH VIDEOS, it is telling me to install it. It literally interupts everything I am doing, even when I'm not browsing the internet.

I currently have it completely uninstalled as far as i know. I used the adobe uninstaller available on this site. So there's no flash player or shockwave player installed on my computer... still receiving this request every minute or so.

It's ridiculous.

I tried running a virus scan, because thats the only thing I could possibly think of that would be this irritating, and it says that my computer is clean.

Is there some secret files somewhere I need to delete? I'm thinking of deleting the activex install files. I keep getting "The ActiveX Installer (AxInstSV) service entered the running state." in my event viewer, which seem to coincide with this issue.

This topic has been closed for replies.
Correct answer

I finally got it fixed but I'm not sure what fixed it.

here's everything i did:

Uninstalled all browsers.

Uninstalled all adobe stuff.

Uninstalled Java

Deleted anything left behind (i left browser stuff though because i wanted it to save my passwords and such).

disabled activexsvinst or something service. The activex installer service.

Used CC cleaner to clean up registry

Made sure to delete almost everything in user/local/temp folders and such (where adobe and java store stuff usually. I dunno might want to be careful doing this cause i dont know if there's important files there. Also some folders won't let you delete it but that just means you have to go inside the folder and select all then delete. The only file that should be in one of thosetemp folders is like fxsapidebug or something, in my opinion.)

rebooted

ran CC cleaner again.

rebooted

not sure if this helped but i also used HIJACKTHIS and uninstalled some browser helpers that didnt get deleted. In particular there was an adobe one i think. Cant really remember tho. Now that i look at hijackthis again, it couldn't have been this because the browsers helper stuff is still there.

I also ran about 500000000 virus scans with multiple scanning programs and none of them detected anything.

I've reinstalled Mozilla and flash and haven't had any problems since.

Hope this helps anybody else with the same problem.

2 replies

A
Anonymous
Correct answer
November 2, 2011

I finally got it fixed but I'm not sure what fixed it.

here's everything i did:

Uninstalled all browsers.

Uninstalled all adobe stuff.

Uninstalled Java

Deleted anything left behind (i left browser stuff though because i wanted it to save my passwords and such).

disabled activexsvinst or something service. The activex installer service.

Used CC cleaner to clean up registry

Made sure to delete almost everything in user/local/temp folders and such (where adobe and java store stuff usually. I dunno might want to be careful doing this cause i dont know if there's important files there. Also some folders won't let you delete it but that just means you have to go inside the folder and select all then delete. The only file that should be in one of thosetemp folders is like fxsapidebug or something, in my opinion.)

rebooted

ran CC cleaner again.

rebooted

not sure if this helped but i also used HIJACKTHIS and uninstalled some browser helpers that didnt get deleted. In particular there was an adobe one i think. Cant really remember tho. Now that i look at hijackthis again, it couldn't have been this because the browsers helper stuff is still there.

I also ran about 500000000 virus scans with multiple scanning programs and none of them detected anything.

I've reinstalled Mozilla and flash and haven't had any problems since.

Hope this helps anybody else with the same problem.

pwillener
pwillener
Legend
October 31, 2011

Can you post a screenshot of what is asking you to install Flash Player?

I doubt that it is really Flash Player doing that, especially since you have uninstalled it.

A
Anonymous
October 31, 2011

hm alright ill try to take one but I'll tell you this: The verification certificate for it is valid. It says its from adobe.

the site that it says it's going to download it from is something like fpdownload2.macromedia.com get swflash.cab.

i actually authorized the UAC once after i got so annoyed, and it downloaded it just like normal. I'm pretty sure its the proper address because I've seen it posted by other people when I was researching this.

i tried taking some screen shots and it wouldn't let me, possibly because of the UAC.

pwillener
pwillener
Legend
November 1, 2011

That does sound legitimate, but I have no idea what is happening.

I hope someonw from the Adobe FP team can have a look at this.

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