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Participating Frequently
July 13, 2012
Question

Flash-Based BBC h264 Videos Freeze After 8 Seconds

  • July 13, 2012
  • 3 replies
  • 6659 views

Hello,

I like to view BBC news videos since March on my new Desktop Windows 7 64 bit Pro system.  For about 2 weeks now, I've been having trouble viewing about half of these videos.  Half play all the way through fine and the other half freeze after 8-10 seconds.  I have a CAT 5e 7 mbit cable modem connection so speed is not an issue.  My Wi-Fi connected Windows 7 Home Premium laptop uses the same router and can play the same videos with no problems.

On my Desktop, this freezing happens on both FireFox 12 and Internet Explorer 9.  I did all the usual things to try to fix the problem.  I cleared the caches on both FF12 and IE9.  Yesterday, I uninstalled both the Adobe Flash FF12 plug-in and IE9 Active-X versions and reinstalled with the latest version, 11,3,300,262.  Today, I upgraded to the latest version, 11,3,300,265.  Nothing has solved the problem.

Here are the specs for the BBC Flash-based player:

Problem Videos:

URL:  http://www.bbc.co.uk/news/uk-northern-ireland-18819815

EMP v.3.1.0.r749603_749269_749444_5

18819815 | 800kbps | h264 | AK 4.5 (1) | 640x360

URL:  http://www.bbc.co.uk/news/world-middle-east-18733664

EMP v.3.1.0.r749603_749269_749444_5

18733664 | 800kbps | h264 | AK 4.5 (1) | 640x360

URL:  http://www.bbc.co.uk/news/world-asia-china-18818139

EMP v.3.1.0.r749603_749269_749444_5

18818139 | 800kbps | h264 | AK 4.5 (1) | 640x360

This video plays OK:

URL:  http://www.bbc.co.uk/news/world-us-canada-18801596

EMP v.3.1.0.r749603_749269_749444_5

18801601 | 800kbps | h264 | AK 4.5 (1) | 640x360

The only difference I noticed was the initial screen size of the video.  On the problem videos, the size is bigger than the OK one.  I assume the BBC videos are h264 encoded.  On both my Desktop and my laptop, I have 2 msmpeg2vdec.dll files.  1 in C:\Windows\System32 and another in C:\Windows\SysWOW64.  They are both v6.1.7140.0.  On both my Desktop and laptop, the sizes are different, 2.52 MB & 2.03 MB.

I am using the latest nVidia driver v301.42 which I installed 5/30/2012, over a month ago.  The only recent change which happened to my system on 7/4/2012 was my Norton Internet Security 2012 subscription expired.  NIS2012 then disabled itself and activated the built-in Windows firewall.  3 days ago I uninstalled NIS2012.  I also used the Norton Removal Tool.  I then installed a new NIS2012 with a new legitimate key.  However, I am still getting this freezing and I don't remember if I got this freezing before 7/4/2012.

On both FF12 and IE9, I can play Hulu, YouTube, Yahoo!, and Amazon videos with no problems.  When you right-click on any of these other flash players, nowhere does it say "h264."

My questions are:

1)  does the Adobe Flash Player, for both the FF12 plug-in and IE9 ax players, use the Windows7 CODEC?

2)  Which file is the h264 CODEC, is it msmpeg2vdec.dll or something else?

3)  Will installing a new CODEC pack fix this problem?

4)  Is there anything else I have overlooked?  Is there anything else I can do to fix this problem?

Thanks.

    This topic has been closed for replies.

    3 replies

    October 7, 2012

    Right click on the video and select 'settings' from the menu. Uncheck 'Enable hardware acceleration'. Refresh the page and try playing the video again.

    MrX1980
    Legend
    July 14, 2012
    Participating Frequently
    July 15, 2012

    MrX1980,

    if you run DXDIAG.EXE, you can see which version of DirectX your system.  All systems should have DXDIAG.EXE on them.  This is a built-in utility included with Windows.  I already have DirextX 11 but thanks for posting.

    MrX1980
    Legend
    July 15, 2012

    @Cypherdude: You are talking about DirectX 11 and the download is for DirectX 9.

    On Windows Vista, 7 and 8 there is DirectX 9 also installed and not updated by the Microsoft/Windows updates.

    And DxDiag not telling you that you have all DirectX 9 Updates.

    Flash Player using only DirectX 9 and not 10 or 11.

    So you should give it a try.

    "Supported operating systems: Windows 7, Windows Server 2003 Service Pack 1, Windows Server 2003 Service Pack 2, Windows Server 2008, Windows Vista, Windows XP Service Pack 2, Windows XP Service Pack 3"

    pwillener
    Legend
    July 14, 2012

    It looks like you have done a lot of research.

    I do not know the answers to any of your questions, but I hope someone from Adobe will have a look at your problem.

    I just want to report that I have no problems viewing any of the videos on the links that you supplied (using Waterfox 13 with Flash Player 11.3.300.265 on Windows 7 x64).

    Ah, one question: the problem videos, do they stop during the advertising, or during the actual news clip?

    Participating Frequently
    July 14, 2012

    Interestingly, the advertisement plays correctly.  When you right-click on the ad, it does not say h264.  I have 2 video cards and several monitors on my Desktop.  It might have something to do with that.  Otherwise, perhaps one of my other apps did something to the Flash Player h264 playback.

    I'm thinking maybe if I upgraded the h264 CODEC, maybe it will play correctly again.  CODEC GUIDE has a codec package which I already downloaded but haven't installed yet.  I downloaded the "Basic."  Unless you really need to, I don't recommend anyone install it.  If you want to install a CODEC package, just install the "Basic" package and not one of the bigger packages.  I think they make changes to your system.  Before installing it, be sure to make a full backup of your Windows system.

    http://www.codecguide.com/download_kl.htm

    pwillener
    Legend
    July 14, 2012

    I only have the Windows 7 Codecs Pack (4.0.3) installed: http://www.windows7codecs.com/