Yeah, I'd really need to see a link to tell you, but it sounds like a content issue.  If you're seeing the animation, Flash Player is installed and enabled. 

There's probably not a lot you're going to be able to do from your end, beyond trying different browsers.

There's also a good chance that your WinXP machine just doesn't support any of the SSL/TLS configurations that the service you're using considers secure (websites actually have to degrade their cryptographic security in order to support WinXP users at this point).  It's quite possible that you're simply not able to retrieve the content.

It's definitely time to retire that WinXP machine.  It's just endless compatibility pain from here on out.  WinXP is down to about 5% market share, which is still a lot of people, but low single digits is where we start having serious discussions about dropping platforms. 

If you're cost sensitive and/or cannot afford to upgrade to a modern operating system, modern Linux distributions like Mint Linux offer a free solution that includes modern operating system level security mitigations and cryptography support.  If you prefer Windows or Macintosh, a decent entry-level Win10 laptop can be had in the $400 range, a decent entry-level Chromebook will run you about $250, and Walmart sells refurbished Apple products through their website, if you'd prefer an inexpensive alternative to retail Apple prices.

What is the link of the web site you want to look at? Are other flash animations playing?

Hi Bill,

Have you tried with a different browser (for example Chrome)? Does it give you same problem?