Why does email hypertext in PDF open web browser window in addition to email client?

[Guest]

Using FrameMaker 10, I created the following hypertext: message URL mailto:xyz@abc.com. I then printed to PDF. When I click the link in the PDF it opens an email client message window (what I want) but also opens a web browser window with mailto:xyz@abc.com in the address bar (what I don't want). Why would it open both? I don't know if this is a Frame issue (more likely), an Acrobat issue (less likely), or a browser issue (not likely). I hope I'm just missing something easy here.

[Bob_Niland]

Are you sure you don't have two HT markers essentially on top of each other?

Type wide letter and a right-arrow a few times to separate co-located anchor glyphs.

If not, my suspicion is that the one HT you are generating is firing up the browser, and the browser is firing up the email client. That's not a Frame or Adobe issue.

[Guest]

Thanks for the quick response. I have several lines of contact info in a user guide. The first five lines have no HT markers. Line 6 has an HT marker for an email address. Line 7 has an HT marker for a website. So there are no HT markers that close together...they are on separate lines. So I guess I'll look at the web browser.

[Bob_Niland · Accepted solution]

On Windows, check Control Panel > Internet > Programs > Internet Programs

and make sure your mail client is configured to handle

Protocols:

MAILTO

Check Acrobat Reader: Edit > Preferences > Sendmail

(*) System Mail

[Guest]

Should have given the following info earlier...running Win 7 64-bit with Outlook 2010 and Acrobat X Pro. That being said the path to verify "mailto" is different but it is set up fine. Same with Acrobat X Pro...settings are fine.

Also, in reply to Harry28586 this is happening with Firefox, not IE (I should have mentioned that as well).

I've found plenty of threads searching online regarding issues with email links in Acrobat on Win 7 machines with Outlook...many suggest editing the registry. I have no problem doing that but this is a work laptop and we have a don't-fix-it-yourself policy. So I'll keep looking. Thanks for all the suggestions.

[Harry28586]

I also have win 7 64 bit with outlook 2010 and X pro.

Have you tried renaming maker.ini for Frame?

If no,goto the programs file where Frame is installed and rename maker.ini making sure that Frame is closed when you do it.

Lauch Frame and then try and perform the same function.

Harpreet

[Harry28586]

Hi

Its not a Frame issue.

working fine on my end,kidly reset your IE and it should not happen again.

Regards

Harpreet

[grantlambert67]

Pdf to email has been working fine for years, then something changed. It took a while to figure this out but the default for the MAILTO got unchecked, probably by some other program. It is easy to fix if you look in the right place. The right place is illustrated here below:

On Windows, check Control Panel > Internet > Programs > Internet Programs

and make sure your mail client is configured to handle

Protocols:

MAILTO