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ZeroRyoko999
ZeroRyoko999
Participating Frequently
February 23, 2019
Question

Adobe Media Encoder CC 2019 Crashing While Trying To Render

  • February 23, 2019
  • 2 replies
  • 5213 views

The title pretty much says it all. I've finished a comp from After Effects that's ready to be rendered and I add it to the Media Encoder queue. It's a short comp that's going to be uploaded to twitter, so the preset that I use is Twitter 720p. But every time I start rendering, 10 seconds later, a crash report shows up and closes the program. I don't know what's going on. Is it a bug?

Hardware:

  • Windows 10
  • 16 GB of RAM
  • Nvidia GeForce GTX 1050 Ti
  • Intel Core i7-6700 CPU 3.40 GHz
This topic has been closed for replies.

2 replies

C
connorm63977903
Participant
November 13, 2019

Sorry to necro reply on something 9 months after the fact but I figure'd I'd share what I did to fix this. 

I was getting the exact same symptoms and messages in the logs as the OP. Only difference was the media/codec (I was bouncing the extracted audio from a video as a .wav file (AP)). 

For what it's worth, I was having this issue across a version update as well, so I can confirm updating AP/AME didn't do anything to fix this. 

The fix was very simple - I completely cleared the AME queue and saved a copy of the AP project file - from here I removed any project files unrelated to what I was exporting and then rebuilt the AP sequence with just the .wav I was exporting, and then did export->queue. 

I also got rid of all of my custom encoding settings (normalization, etc.) and used just the default Waveform Audio preset. I think the only adjustment I refused to budge on was bumping the bitrate from 16->24. After this it rendered without issue. 

I'm not sure how this translates into AE or even which specific thing I did that knocked it loose, but for what its worth, to anyone else that comes across this, there it is. 

imeilfx
imeilfx
Inspiring
February 23, 2019

Send us that crash report

ZeroRyoko999
ZeroRyoko999Author
Participating Frequently
February 23, 2019

I've been sending crash reports, they should have it now, unless there's a folder that has crash reports in them. If so, where?

imeilfx
imeilfx
Inspiring
February 23, 2019

Ok maby you were sending a crash report to Adobe or Windows people but here we are a community and not Adobe guys. I mean Adobe peeps come here but most of people here are just peope like you and me that try to help each other.

As for a crash report and/or log you can find it by going to File>Show Log and/or Show Errors

Last tasks are always on the bottom of a log/error text file.

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