RH2019 - Multi-level list missed in the css-editor

[Helix_dd]

Hello,

in RH2017 I used multi-level list to structure the instructions with intermediate steps and interim result (1. Level: Instruction, 2. Level: intermediate step, 3. Level: interim result). In the css it was the element rh-list. After the migration to RH2019 that does not work anymore...

Any ideas? In the default.css I just found one multi-level list (ol) but I didn't find any option to create my own multi-level list.

Thanks for your help.

Felix

[vivek_k]

Update 2 is released which handles the migration of multi-level list from classic projects and it also has a separate toolbar button to insert multi-level list with 3 templates. Helix_dd  can you try it out.

[Helix_dd]

Thx for the hint but for several reasons I stopped working with RH19 and using RH19 classic at the moment.

[surbhiM]

Hi Felix,

Can you please consolidate and let us know all the issues you faced while using RH 2019?

We would love to help you and we sincerely encourage all our users to try RH 2019. We have recently released RH 2019 update 2 as well.

Please give it a chance and let us know any issue you face.

Thanks in advance.

Regards,
Surbhi Maheshwari

[SHRUTI_A]

I continue to have multi-level list numbering/bullets issues even after updating my 2019 Classic version to Update 2.

Here are the issues i had while upgrading project files from RH11 to RH 2019 Classic with Update 2 installed:

1. I upgraded the RH11 file to RH 2019, and imported my CSS file and masterpage files. > Applied a style to a topic heading and saved. > Closed the topic. > Opened the topic. > All my content with multilevel lists went awry. > The other styles were OK.

2. I apply the multilevel list style again to the content. > It looks like the way it should. > i save the topic. > close the topic > Open it again > the lists went awry again.

3. I updated the CSS, and it still dint work.

[michelem86690694]

I am having the same issues. I updated from RH 11 to RH19. My lists are a mess! I tried using the multilevel list feature. I coded Level 1 to be a number followed by a parenthesis (e.g., 1)) and coded level 2 to be a lowercase alpha followed by a period (e.g., a.), and when I view content, there is no parenthesis after my level 1 item and the lowercase alpha is a capital letter.

I am ready to abandon RH19 and go back to RH11. I've spent too much time trying to troubleshoot this. Ready to cancel the subscription.

[Peter Grainge]

@SHRUTI_A You should not be seeing issues in 2019 Classic as it is virtually unchanged from 2017. Also you should not have had to import anything, it should simply have been a case of opening the 2017 project in 2019 Classic.

Please confirm you do mean Classic rather than the all new version of 2019.

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@petergrainge

[Peter Grainge]

@michelem Did this occur before or after Update 2 was released and installed? If before and you haven't applied Update 2, please try upgrading your project again with that update applied.

If that doesn't help, first you shouldn't need to go back to 11, 2019 Classic should work OK. Beyond that, can you share your project with me? If not, can you create a simple one topic project to show the problem and share that?

See the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

---

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@petergrainge

[SHRUTI_A]

Peter, this happens even when I create a new project using RoboHelp2019 Classic.

This is what I did: Create a new project > Open an existing topic > Select few paragraphs > Click multilevel list style > From the List Templates box, click BasicNumber > Click OK.

The style is applied to my selection. > Save the topic > Close the topic > Open the topic

(Sometimes, All my formatting for multilevel lists are lost at this point). >

Change a style of a heading/any content > Save the changes > Close the topic > Open the topic. All my formatting for multilevel lists are lost.

[Peter Grainge]

I have just tested in both 2017 and 2019 and it does appear that a bug has crept in.

LISTS

With say 1) the bracket or other symbol after the number disappears after closing and reopening in 2019. Works in 2017. I haven't seen any other issues with lists in this simple test.

HEADINGS ETC

Any changes I made there only had the effect described above.

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Please follow this link to report bugs and request features. The more people who do so, the higher it gets prioritised.

https://tracker.adobe.com

Post the link to that bug/feature in this thread and others can vote for it.

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@petergrainge

[Tim D Morris]

I am using RH2015 and RH2019 Classic with multi-level lists.  I have observed the following:

If I open a topic to which I applied multi-level list styles in RH2015, edit the topic in RH2019 Classic, and save the topic, the multi-level list styles continue to work.

If I access the html view in RH2019--even if I make no edits to the topic, the system replaces all multi-level list styles with a default style. I can re-apply the multi-level list styles, but they will not save as part of the topic.

At this point, the only way I have found to reset the styles is to re-open the topic in RH2015, remove all the multi-level list styles, switch to the html view, save the topic while in the html view (this is the step that makes it work), return to the Design view, and re-apply the styles.  I can then re-access and edit the topic in RH2019 Classic--provided I don't touch the html view in RH2019.

[vivek_k]

Hi,

This issue has been resolved in RoboHelp 2019 classic and will be available in update 3 scheduled to be released later this week. This was a break due to some string change in classic which has been resolved now. Please wait for couple of days. I will suggest not to make any further changes to such topics. If you have made changes then you will need to apply the style again after update 3 to restore the multi-level list property.

thanks,

Vivek

[Jeff Nold]

I applied Update 3 and am still seeing the same issue. The ML List formatting looks correct when first applied, then disappears after saving / closing the topic.

Like others, I use my old ML Lists heavily — thousands of topics.

[vivek_k]

Hi Jeff,

This shouldn't happen, i just tried again. if you are ok then we can have a quick call with screen share to look into the issue. My team is based out of India, so please suggest a suitable time.

Thanks,

Vivek

[michelem86690694]

I am still having issues with multi-level lists in RH19. This is highly frustrating. I have end-user documentation I need to publish (actually I should have already published it for the software release, but I'm behind because I'm struggling with getting the list to work!). The lists look awful. In the Design View, they may look fine. But then when I switch to View Item, formatting and numbering is incorrect and not as designed. For example, I want bulleted lists to fall in line with the paragraph above--I don't want them indented. But they do not line up as they appear to me in the Design View. Also, nested "a" (lower alpha) level lists are showing as numbered 1,2,3 lists instead of a, b, c lists.

I am not using the Multi-level list feature. I am simply creating my own numbered styles and formatting them as I want them to appear and applying them appropriately. So, for example, I have a number list (1,2,3), number list a (a, b, c), bulleted lists, roman numbered lists (i, ii, iii). I set these up with the appropriate numbered style and indents and expect them to format as designed.

I'm spending more time on formatting my writing than on writing these days because of this issue. Very frustrating and I'm ready to pursue other solutions.

[Amitoj]

Hi @michelem86690694 can you please drop me an email with your  address. I wanted to try and set up a quick call so we can look at this issue. My email address is amitosin@adobe.com

Thanks

Amitoj Singh

[michelem86690694]

Michele

I have deleted the content you had posted here as it contained a lot of contact information which is best not posted on a forum.

Amitoj had suggested you email him and I have sent the contents of your reply onto him. Like you, he will not be available until the new year.

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@petergrainge

[ChadPink]

Has the missing bracket or other symbol after the number been fixed? I am using RoboHelp 2019.0.14.

I tried to edit the Numbered list to show bigger font, but each time I change any of the formats the bracket, period, other symbol disappears. 

[Helix_dd]

HI,

is there any solution by Adobe in the meanwhile? I just updated RH 2019 classic to 14.0.5 and still have the problem, that the ML-lists are not working.

1. I'm assigning my multi-level list format in the design view: it looks as defined in the css.

2. Changing to HTML view or close the topic and reopen it: formating is gone, as well in the output.

My work-around procedure:

I found out, that the problem is, that the class in the rh-list is getting overwritten when you change to the html view to something like "p-[your-paragraph-format-name]". That has to be the name of your multi-level list.

So, before I create my output I start a search-and-replace:

class="p-[style name of assigned paragraph level 1]" --> class="[name of multi-level-list]"

class="p-[style name of assigned paragraph level 2]" --> class="[name of multi-level-list]"

class="p-[style name of assigned paragraph level 3]" --> class="[name of multi-level-list]"

Example:

Your List "mylist" is defined as followed:

lv1: assigned paragraph style -> "instruction"

lv2: assigned paragraph style -> "interstep"

lv3: assigned paragraph style -> "result"

search-and-replace your project as followed:

search for class="p-instruction" and replace it with class="mylist"

search for class="p-interstep" and replace it with class="mylist"

search for class="p-result" and replace it with class="mylist"

I strongly recommend to test this with a backup, because this makes changes in many many places

After that, everything looks as it should and I can start generating my output. As long as I don't touch the html view the formatting stays correct.

I'm still looking for a solution, because for me the multi-level-list is a main feature and the work-around isn't that handy...

Regards

Felix

[Amitoj]

Hi Felix

Can you share a sample project with us so we can check it out. We have made quite many fixes with update 6 (due for release March end). We will try it out once and confirm back.

thanks

Amitoj Singh

Email: amisingh@adobe.com

[Peter Grainge]

@ChadPink This is a long thread with twists and turns. Try increasing the space between the numbering and the text. If that doesn't work then I would suggest starting a new thread.

[ChadPink]

I have tried to increase the spacing in between. I don't think it's hidden, but missing. 

Ok, will start new thread. Thanks!

[Teresa5C43]

Afternoon, has there been a solution to the multilevel list issue in RoboHelp 2019 classic. I just started struggling with this issue in our current project. 

[Amebr]

What specific issue are you having as there were a lot of different issues mentioned in this thread? If it's the problem with a bracket or dot going missing when you change things, I might have a solution.

[Teresa5C43]

I am currently using RH 2019 Classic. The multilevel list I have been using for almost a year is now switching over to the "Default" multilevel list anytime an edit is made to the topic. The "Default" multilevel list has missing decimals, close parens, uppercase and lowercase alpha mixed in. I am unable to edit the "Default" multilevel list.

I tried the Find and Replace suggestion, which worked to a degree. Everything looked great in RH; however, once in published view, the mutlilevel list does not display in any drop-downs they are used in.

I did reach out to IT. Version updates are being made for the RH 2019 Classic application to be on the most current version. Was curious as I was unable to find anything in the thread that a working fix was ncluded in a version update.

[Amebr]

Ah I missed that you said Classic before. I'd recommend starting a new discussion as this thread is about New UI, so nothing mentioned here will help you.

Given it was working with 2019 Classic (I assume) and now isn't, this suggests something changed within your project. I'm not sure where to start troubleshooting, but perhaps if you post some screenshots of the style in the style editor, a list in the topic editor, and a snippet of the html code for the list (the top of the list and a couple of steps in). Use the Insert Photos icon to insert the pictures. Include details of what was working and what now isn't working so the full information is in the new thread.