프로그램 강제종료 현상

[Lively_adventure5E0C]

acrobat pro dc 사용자입니다...

영구버전이구요....

pdf 파일 실행시, 15~30초 사이에 강제종료가 되는데요.....

해결방법 확인 부탁드립니다...

[AkanchhaS]

Hi there,

1- When you launch Acrobat, does it freeze without opening any file? If not, then without opening a file navigate to Acrobat>Edit>Preferences>Security(Enhanced)>disable "Protected View" and "Enhanced Security">OK>Reboot Acrobat.

2- Open PDF, does it hangs again?

3- Reset Acrobat's preferences https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

4- If yes, then use cleaner tool to remove the application: https://labs.adobe.com/downloads/acrobatcleaner.html?22 

Install Acrobat DC again .

Let us know if it still doesn't work.

Thanks,

Akanchha 

[Amal.]

Hi there

We are sorry for the trouble. Please update the thread if you are still experiencing the issue so we can look into it and assist you better.

Regards

Amal