2021.007.20099 - can't delete multiple pages after update OS X

[scotw74004221]

After selecting multiple pages, I get this error message when I try to delete them at once. I now have to manually delete each page, one at a time. This is a new bug with the latest update.

[Amal.]

Hi ScotW

Hope you are doing well and sorry to hear that. As described you are unable to delete many pages at once and get the above error message.

What are the steps you are doing to delete the pages? I have tried to reproduce the issue on my end and its working fine. Please try to reboot the computer once and see if that helps.

- Is this a behavior with a partiular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and then try again.

You may also try to create a new test user with full admin rights in Windows or enable the root  account in Mac and try using the application there and check.

Regards

Amal

[scotw74004221]

Thanks for the reply.

Nothing works. Rebooting the computer, making sure the PDF is on the local drive. I do have admin rights. It was literally working fine the same day, but after the update, it's now giving me this error. All PDFs do this. If there are multiple pages selected, even two pages, and I delete, I get the error message.

Thank yoU!

[Amal.]

Hi there

We are sorry to hear that.

Are you on Mac or Windows machine and what is the version of the OS?

Also please share a small video recording of the issue.

Please collect the Adobe CC logs as described here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and the Procmon logs (Win Only) as described here - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share the log file with us via Document Cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue and get it fixed.

Regards

Amal

[scotw74004221]

Mac OS X 10.15.7

I attached a screen recording.

I'm slammed with work today so I'll do the log thing later.

Thanks!
Scot

[Amal.]

Hi Scot

Hope you are doing well and thank you for sharing the video recording. I tried to reproduce the issue on my end using Win 10 machine and its working fine on Windows.

Please try to reset the Acrobat preferences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that helps. Also create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

If it still doesn't work please do share the requested logs of the affected machine.

Regards

Amal

[scotw74004221]

Hey!

OK, your log application also doesn't work. Irony! ha ha 🙂 It just spins and spins and nothing happens.

I trashed all preferences, uninstalled and reinstalled, and Acrobat still gives me the same error message every time I try to delete multiple pages at the same time. It's a huge killer on my workflow. AGAIN, this only appeared after the latest update.

I'm refusing to update OS X and Adobe apps from now on and sticking with the same hardware until it fails because the level of bugs introduced into the Apple OS and Asdobe apps with updates is too risky these days to endanger my job workflow. Shows me for updating Acrobat. I was hoping it would improve the speed of your app because it's by far the slowest PDF app out there. Just loading up the comments pain makes it spin for several seconds.

Thanks again

[scotw74004221]

I'm running the log collector tool right now. It's taking a long time. Is that normal? Also, I looked at the directions on how to share a PDF in Acrobat. Who do I share it with? An email address?

Thanks!
Scot

[Amal.]

Hi Scot,

We are sorry to hear that. Please try to use the Adobe CC log collector tool as described here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the logs via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

[scotw74004221]

Thank you. I wrote a reply above that you might have missed that stated I downloaded your CC log collector tool and it doesn't work. It just spins and spins.

Aso, I don't have Windows. I have Mac OS X.

[scotw74004221]

After googling this error message, I see it's been around for many years and was never fixed. It exists on Windows and OS X. The workaround is to QUIT Acrobat, then load it and you can delete multiple pages without getting the error. Until you open another PDF, where you have to quit again and launch. It's weird I never experienced this bug until after your latest update.