9.4.5 BUG. Can't Multi-select Pages anymore!!!!

[SysAdminRoll2]

Confirmed on all 4 Adobe Acrobat 9.4.5 users at my org since the update yesterday.

Before, if you held the CTRL Key, you could select multiple pages in the Pages Pane to Delete/Extract/Ect.

THIS NO LONGER WORKS! And we use that functionality A LOT.

What is the best way to get this info to the powers that be?

-Sam

[George_Johnson]

You can submit bugs here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

[SysAdminRoll2]

Done and Done, thanks.  Is there a way to create online support tickets?  I want a workaround, we can't wait until their next patch cycle.  I requested 2 'Call Backs' but get disconnected each time

[George_Johnson]

Do you have a problem with going back to a previous version?

[SysAdminRoll2]

Yes, I have a problem going back to the older version:

1. Multiple CRITICAL security vulnerabilities (http://www.adobe.com/support/security/bulletins/apsb11-16.html)

2. You cannot uninstall updates, you have to completely uninstall, then reinstall an old version, then update it to 9.4.4.  This is VERY time consuming.

3. I shouldn't have to

[Daniel Flavin]

Actually, you probably could not patch a re-install to 9.4.4.

A system restore would set you back prior to the 9.4.5.

[try67]

I concur. This no longer works.

You can still select multiple pages with the mouse, but that doesn't help

when you want to select non-consecutive pages.

You can report this as a bug here:

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

[PL21046]

Same problem here.  I had a restore point before the 9.4.5 update, so I rolled the system back, then I turned off the auto update. I wish Adobe would fix the bugs without creating more.  Maybe they just want to force people to upgrade to Acrobat X.

[SysAdminRoll2]

Maybe they just want to force people to upgrade to Acrobat X.

That just gave me a great idea!  I can afford a few of a those upgrades

[inputusername]

I can also confirm the 9.4.5 bug.  I'm using Acrobat 9 Std and Windows 7 Pro.  Multi-select works normally in Acrobat Std 9.4.4 installed on an identically configured Windows 7 Pro laptop.

[H987]

confirmed this bug is still in effect. I do multiple selects many times a day so this bug is not huge in terms of fuctionality but a big break on working speed.  There is no work around i have found, you just have to right click and them type in page numbers to select multiple pages. 

It is more of a problem when i need to rearrange pages and have to do it one page at a time.

[kenifriedman]

This report sealed my decision NOT to apply the 9.4.5 update. I had tried before after a loused-up windows update fiasco. When I tried to start Acrobat 9 Pro after applying the update, I got an error message that said Acrobat was unusable. I had to uninstall and reinstall Acrobat 9 Pro from the CD and apply all the updates in sequence. Talk about an ugly scenario!! Yuck!!!

Ken Friedman

[Invité]

working with xp, my workaround was a xp system restoration to the state before update.

meanwhile I open "risky" PDF-files with the parallel installed fresh updated Reader X ...

german support confirmed this bug and told to wait for next update ...

[kenifriedman]

A system restore is how I got out the mess I was in. Basesd on wht you say, I'll

not apply the 9.4.5 update.

Ken Friedman

[DanconKP]

Confirmed on Acrobat Pro 9.4.5/ Win7

Just raised a discussion on this too - then saw this one. (Have removed my one now)

I've got an upgrade to CS 5.5 waiting - was only putting it off due to testing my custom Actions/settings. Time to jump onto 'X' I think...:)

.

[kenifriedman]

I am not going to spend one more red cent on Acrobat and reward Adobe for their lack of effective testing. As a long time Acrobat user and a former tester of software, it seems they do not do a good enough job regression testing their fixes to see if what they fix does not affect other parts of their product. I wonder how many other bugs are waiting for me if I upgrade to Acrobat X.

I really wonder if Adobe knows that there are a few good alternatives to Acrobat out there. And I do not want to discuss which ones are best.

Ken Friedman

[rrr9584]

Definitely true.  Windows 7 32-bit or XP.  same problem.

When did this update come out?    i need to try a restore point.

[CVN_Raider]

Same problem here - XP user. Very annoying

[SysAdminRoll2]

OP Here.

What's worse, is that when trying to schedule a Support Call with them, I GET DISCONNECTED EVERY TIME they transfer me.  This has happened 3/3 times so far.  Not even sure Adobe is even aware of the situation yet

Come on Adobe, get it together.

-Sam

[George_Johnson]

SysAdminRoll2 wrote:

Not even sure Adobe is even aware of the situation yet

Did you report it using their online bug submission form linked to in the reply #1 and 2?

[rrr9584]

Yes they replied

Raymond Rocha

sent from iphone

[rrr9584]

adobe said they know about the bug and are 'working on it'

[SysAdminRoll2]

You got word from them?  Thanks for posting that info.

[elementalms]

I have tried to repair and it didn't work.  Since you can't select multiple pages, the print "selected pages" option is also gone.  Just as I go to print multiple books.  Will take me a lot longer without ability to select multiple pages.  big bummer.

[medcpa]

Has anyone tried to run a repair under Windows add/remove programs. You can't just remove the lastest update but you can run a repair.