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I'm experiencing the occasional crash while opening the pdf file in our software which use adobe dll with the lastest Acrobat Pro DC. There's no issue before 11/03/2020 Acrobat release.
So I believe it was caused by the lastest Acrobat Release.
The attachments are the crash log that contains the call stack information and Exception Record screenshot.
The exception code is 3221225477 - Access Violation.
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We are seeing simliar issues. This resolved our issue NOTE there are other versions but this is for DC pro/reader.
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
"bDisallowDLLUnload"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]
"bDisallowDLLUnload"=dword:00000001
[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVGeneral]
"iDelayBeforeQuitBrowser"=dword:0001FA40
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral]
"iDelayBeforeQuitBrowser"=dword:0001FA40
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Note that depending on how application is coded, ntdll.dll is faulting module reported for this issue in event log.
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