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Access Violation in Acrobat.dll with Acrobat Pro DC November 2020 Release

New Here ,
Nov 16, 2020 Nov 16, 2020

I'm experiencing the occasional crash while opening the pdf file in our software which use adobe dll with the lastest Acrobat Pro DC.  There's no issue before 11/03/2020 Acrobat release.  

So I believe it was caused by the lastest Acrobat Release.  

 

The attachments are the crash log that contains the call stack information and Exception Record screenshot.   

The exception code is 3221225477 - Access Violation.  

 

 

 

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Crash or freeze
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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

We are seeing simliar issues.  This resolved our issue NOTE there are other versions but this is for DC pro/reader.

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]

"bDisallowDLLUnload"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bDisallowDLLUnload"=dword:00000001

[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVGeneral]

"iDelayBeforeQuitBrowser"=dword:0001FA40

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral]

"iDelayBeforeQuitBrowser"=dword:0001FA40

 

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020
LATEST

Note that depending on how application is coded,   ntdll.dll  is faulting module reported for this issue in event log.

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