Acrobat 2017 prompting for login

Report · May 15, 2020

A massive number of our end users are being prompted to logon to Acrobat 2017 making Adobe Acrobat unusable. Our application deployment was configured using the Acrobat Customization Wizard with offline exception granted and online services disabled which I believed prevented the logon prompt. I guess I was wrong.

This is a Windows 10 environment.

Any ideas is greatly appreciated.

Report · May 18, 2020

I am having the same issues. We can assist our user wiht getting logged in successfully. The question is why this happening? If a user is already logged in, is there a way to disable to login so to not interupt their workflow?

Report · May 18, 2020

I was under the impression disabling online services and/or removing sign-out prohibited this prompt from happening. You can configure those options uing the Adobe Customzation Wizard.

Report · May 18, 2020

Just got a response from an Adobe agent. Unfortunately, this doesn't prohibit the prompt from happening again.

Sorry to see your users are having issue with 2017 Acrobat Pro. We had several other agencies have the same issue last week. Please submit a support tickets. While you are waiting on their response, please complete the below steps as they may correct the issue.

Restart machine
Close all the processes
Delete the complete folder of SLCache and SLStore under this location (C:\Program Files (x86)\Common Files\Adobe ) or ( C:\Program Files\Common Files\Adobe )
Delete the complete folder of OOBE present in the User Profile Location ( C:\Users\username\AppData\Local\Adobe )
Run the app again and entered the serial number

SlCache, SlStore and OOBE are the folders which includes the licensing information and patches of Adobe Acrobat Perpetual license. If this can be renamed or deleted, Acrobat will act as a fresh install and will ask for serial number at launch which will activate the Acrobat again on the user machine.

Report · May 19, 2020

Now that we are uninstalling and reinstalling we are seeing tickets where the app is starting to crash when launched. The instructions provided to us do not appear to be working as intended. Once you delete the folders and launch Adobe it tells that you need to uninstall and install the program.

Report · May 19, 2020

Hi

Please don't delete the SLCache and SLStore folders, this can cause issues running Acrobat.

I would recommend trying the follwing steps

1. If you have deleted these folders, please unisnatll Acrobat and reinsatll it. otherwise directly try second step below.

2. Provision Acrobat using the APTEE tool ( https://helpx.adobe.com/in/enterprise/package/help/provisioning-toolkit-enterprise.html) commands

a. Generate a prov file first using below command

adobe_prtk --tool=VolumeSerialize --generate --serial=<serialnum> --leid=<LEID> --regsuppress=ss [--eulasuppress] [--provfile=<Absolute path to prov.xml>]

b. Provision Acrobat using the generated prov file by following command

adobe_prtk --tool=VolumeSerialize [--provfile=<Absolute path to prov.xml>] --stream

Regards

Ravi

Report · Apr 20, 2023

This is still an issue without a fix.

Report · Oct 11, 2024

Hello,

I followed all the steps and at the end I have an error 14 and no prov.xml file

adobe_prtk --tool=VolumeSerialize --generate --serial=XXXX-XXXX-XXXX-XXXX-XXXX-XXXX --leid=1954773 --regsuppress=ss --eulasuppres --provfile=c:\temp\prov.xml

Could you help me ?

Regards,

Stéphane