Acrobat 2020 Pro Encountered a Problem...

[amou3502431501qr]

Good day!

I have Acrobat 2020 Pro installed on Windows Server 2022, and I received below alert message:

Does anyone know how to fix this?

I've already tried below methods and none of them worked:

1. Reinstalling
2. Use cleaner tool
3. Install update: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/classic/dcclassic20.005nov2023.htm...
4. This method: https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html

Any help would be greatly appreciated, thanks!

...

[JensXP]

Hi,
we have the same issue on our Windows 2022 Terminal Server. Did you find a solution yet?
Greetings
Jens

[David35403029u3r1]

For anyone stuck on this issue. The current solution that was discovered by a reddit user is to remove KB5034129 that was just installed recently in Jan 2024. See here for some more info but I can confirm on Server 2022 (21H2) after removing the adove KB this corrected our Adobe issue. This also seems to affect Edge,Chrome and Firefox in other ways. https://www.reddit.com/r/sysadmin/comments/19ambbe/sanity_check_adobe_acrobatreaderpro_error_on/

[David35403029u3r1]

Here is some other links as well if ppl come here with additional issues besides adobe. https://websetnet.net/windows-server-2022-kb5034129-crashes-edge-chrome-and-firefox-with-white-scree...