Acrobat 2020 PRO installation problem

[tomasz_5632]

I had Acrobad 2020 PRO (permanent licence) installed on previouse computer. That computer broke down and i cannot use it anymore. When try to use my old licence number on new computer i receive information, that serial number is incorrect. I can not open application. It asks  me to login online, and after succesfull login i get another login popup, and again, and again.... What should i do ?

[AnandSri · Accepted solution]

Hello!

I hope you are doing well. Thanks for reaching out. We're sorry for the trouble you had with the activation.

Please make sure you're using the official Acrobat 2020 Pro installer that matches your serial number: Download Acrobat 2020 from the official website: https://adobe.ly/4iZh4Si

Ensure Clean Installation

• Uninstall any existing Adobe Acrobat versions, and use the Acrobat Cleaner tool to remove the installed version.

• Restart the system

• Install Acrobat 2020.

After installation:

• Launch Acrobat

• Enter your serial number when prompted
  (Ensure it’s a 24-digit serial number for Acrobat 2020 and not a redemption code.)

You may also try the suggestions from the following articles: https://adobe.ly/3ZccCZa

https://adobe.ly/3GPssCU

If the issue continues, please send me your contact details, including the best time to reach you and your time zone, via direct message only. To do this, click on my profile name and select "Message." Please avoid sharing any personal information, such as your phone number or serial key, in the public chat.

Thanks,

Anand Sri.

[AnandSri · Accepted solution]

Hello!

I hope you are doing well. Thanks for reaching out. We're sorry for the trouble you had with the activation.

Please make sure you're using the official Acrobat 2020 Pro installer that matches your serial number: Download Acrobat 2020 from the official website: https://adobe.ly/4iZh4Si

Ensure Clean Installation

• Uninstall any existing Adobe Acrobat versions, and use the Acrobat Cleaner tool to remove the installed version.

• Restart the system

• Install Acrobat 2020.

After installation:

• Launch Acrobat

• Enter your serial number when prompted
  (Ensure it’s a 24-digit serial number for Acrobat 2020 and not a redemption code.)

You may also try the suggestions from the following articles: https://adobe.ly/3ZccCZa

https://adobe.ly/3GPssCU

If the issue continues, please send me your contact details, including the best time to reach you and your time zone, via direct message only. To do this, click on my profile name and select "Message." Please avoid sharing any personal information, such as your phone number or serial key, in the public chat.

Thanks,

Anand Sri.

[thomasjames202]

That sounds frustrating. I've seen similar issues come up when transferring older Adobe licenses to new machines. You might want to check if the license is still active under your Adobe account or contact Adobe support to deactivate it on the old computer. Also, a quick guide is shared on handling common software reinstallation problems  . Hope it helps.

<Third party link removed from the post by Adobe moderator>

[judith_1101]

I have the same problem. I bought a new iMac and I installed acrobat 2020. I inserted my registration number and the following what happened I posted today here in German. I hope you can help me because I am basically without any answer how I can solve the Problem:

Ich habe heute meinen neuen iMac eingerichtet. Leider verlangt Acrobat 2020 bei jedem Öffnen von mir, eine Acrobat Licensing Application. Durch Beiträge hier im Forum, konnte ich das Problem des leeren Dokument mit dem "Creative Cloud Cleaner Tool" beseitigen. Leider wenn ich mich anmelde, bringt das nichts. Unter meiner einzigen Adobe-Emailadresse, ist mein Produkt, gekauft in 2022 nicht registriert. Will ich es registrieren sagt es mir, dass es schon registriert ist. Was kann ich tun? Das Acrobat Licensing Application akzeptiert meine Emailadresse, doch unter ihr ist das Produkt nicht registriert. 

Bis vorgestern habe ich es noch auf meinem alten iMac benutzt und dort alle Daten gelöscht. Schließlich ließ sich die Software ja nach Eingabe meines Produktschlüssels installieren, doch nachdem ich meine Emailadresse und Passwoert eingebe, passiert nichts mit Acrobat auf meinem neuen iMac.

[Hawksy_Jacob5921]

i'm installing the Acrobat Adobe and it i taking too long to instal, and on the way it just stop so I had to quit installation an reinstall it again every now and then. Stll nothing happened or I did not succeed in my installation.

What is wrong here?

[AnandSri · Accepted solution]

Hello @Hawksy_Jacob5921

I hope you are doing well, and thanks for reaching out. I am sorry for the trouble you had with the app's installation.

Please reboot the machine once and check for any pending operating system updates. Then, please install all the mandatory and optional updates and restart the machine. Then, change the network connection type, like switching to a LAN connection, a Wifi connection, or vice versa.

Use Adobe’s Cleaner Tool to remove remnants of failed installations and restart the machine. For testing purposes, please disable the security software/antivirus if installed during the installation process of Acrobat.

Use the direct link to download and install Acrobat.

Acrobat 2020 URL, Acrobat Pro Subscription URL. Download the setup as per your license/subscription. Once the setup is downloaded, right-click and select Run as an Administrator (Windows only).

Let us know how it goes.

Thanks,
Anand Sri | Acrobat Community Team
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