Acrobat 2020 PRO installation problem

[tomasz_5632]

I had Acrobad 2020 PRO (permanent licence) installed on previouse computer. That computer broke down and i cannot use it anymore. When try to use my old licence number on new computer i receive information, that serial number is incorrect. I can not open application. It asks  me to login online, and after succesfull login i get another login popup, and again, and again.... What should i do ?

[AnandSri · Accepted solution]

Hello!

I hope you are doing well. Thanks for reaching out. We're sorry for the trouble you had with the activation.

Please make sure you're using the official Acrobat 2020 Pro installer that matches your serial number: Download Acrobat 2020 from the official website: https://adobe.ly/4iZh4Si

Ensure Clean Installation

• Uninstall any existing Adobe Acrobat versions, and use the Acrobat Cleaner tool to remove the installed version.

• Restart the system

• Install Acrobat 2020.

After installation:

• Launch Acrobat

• Enter your serial number when prompted
  (Ensure it’s a 24-digit serial number for Acrobat 2020 and not a redemption code.)

You may also try the suggestions from the following articles: https://adobe.ly/3ZccCZa

https://adobe.ly/3GPssCU

If the issue continues, please send me your contact details, including the best time to reach you and your time zone, via direct message only. To do this, click on my profile name and select "Message." Please avoid sharing any personal information, such as your phone number or serial key, in the public chat.

Thanks,

Anand Sri.

[thomasjames202]

That sounds frustrating. I've seen similar issues come up when transferring older Adobe licenses to new machines. You might want to check if the license is still active under your Adobe account or contact Adobe support to deactivate it on the old computer. Also, a quick guide is shared on handling common software reinstallation problems  . Hope it helps.

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