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tomasz_5632
Participant
May 12, 2025
Answered

Acrobat 2020 PRO installation problem

  • May 12, 2025
  • 1 reply
  • 948 views

I had Acrobad 2020 PRO (permanent licence) installed on previouse computer. That computer broke down and i cannot use it anymore. When try to use my old licence number on new computer i receive information, that serial number is incorrect. I can not open application. It asks  me to login online, and after succesfull login i get another login popup, and again, and again.... What should i do ?

Correct answer AnandSri

Hello @Hawksy_Jacob5921

 

I hope you are doing well, and thanks for reaching out. I am sorry for the trouble you had with the app's installation.

 

Please reboot the machine once and check for any pending operating system updates. Then, please install all the mandatory and optional updates and restart the machine. Then, change the network connection type, like switching to a LAN connection, a Wifi connection, or vice versa.

Use Adobe’s Cleaner Tool to remove remnants of failed installations and restart the machine. For testing purposes, please disable the security software/antivirus if installed during the installation process of Acrobat.

Use the direct link to download and install Acrobat.

Acrobat 2020 URL, Acrobat Pro Subscription URL. Download the setup as per your license/subscription. Once the setup is downloaded, right-click and select Run as an Administrator (Windows only).

 

Let us know how it goes.

 

Thanks,
Anand Sri | Acrobat Community Team
Meet Acrobat Studio

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
May 12, 2025

Hello!

 

I hope you are doing well. Thanks for reaching out. We're sorry for the trouble you had with the activation.

 

Please make sure you're using the official Acrobat 2020 Pro installer that matches your serial number: Download Acrobat 2020 from the official website: https://adobe.ly/4iZh4Si

Ensure Clean Installation

After installation:

  • Launch Acrobat

  • Enter your serial number when prompted
    (Ensure it’s a 24-digit serial number for Acrobat 2020 and not a redemption code.)

You may also try the suggestions from the following articles: https://adobe.ly/3ZccCZa

https://adobe.ly/3GPssCU

 

If the issue continues, please send me your contact details, including the best time to reach you and your time zone, via direct message only. To do this, click on my profile name and select "Message." Please avoid sharing any personal information, such as your phone number or serial key, in the public chat.

 

Thanks,

Anand Sri.

 

T
thomasjames202
Participating Frequently
May 13, 2025

That sounds frustrating. I've seen similar issues come up when transferring older Adobe licenses to new machines. You might want to check if the license is still active under your Adobe account or contact Adobe support to deactivate it on the old computer. Also, a quick guide is shared on handling common software reinstallation problems  . Hope it helps.

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