Questions

Hi! Please help. I did try to create an account but I thought it didn’t went through since no active plan is showing on my profile. Can you pls assist. Money was deducted to my gcash account I do not want this subscription.  date: 10/14/26amount: 2,332.96ref: 022612135Gcash pls pls help. I chatted with someone and they couldn’t find my info nor subscription but how come I got charged??

I’m having a weird issue with the Acrobat Extension in the latest version of Chrome. When filling out a PDF form that has calculated fields, any multi-line text box’s contents are hidden once you lose focus. When I download the filled form and open it with the desktop version of Acrobat, the form fields with hidden content reappear after you click into each field and edit the content.Forms that don’t have any calculated fields don’t exhibit the same issues.If I disable the Acrobat Extension in Chrome and open the same PDF form that has calculated fields, I don’t experience the hidden content issue at all.I’ve also tested the same PDF form in Firefox and Edge, and neither of those browsers have the same issue.The fields that are being hidden are not the fields being calculated. They are just regular multi-line text boxes. Any single line text fields do not experience the hidden text problem.Has anyone else experienced this issue or anything similar?The only fix I’ve found is to just dow

I have the following code and it opens a new browser window, but does not enter the coordinates. What am I doing wrong. Here is the code that I am working with…var lat = this.getField("Lat").value;  var long = this.getField("Longitude").value;  if (lat != "" && long != "") {      // Using the official search query parameter fixes the broken domain string     var mapURL = "https://google.com" + lat + "," + long;          app.launchURL(mapURL, true);  } else {      app.alert("You must fill in both the Latitude and the Longitude fields first.", 3);  } 

Hello,Within the last couple of months my desktop Adobe Acrobat Pro has begun displaying then closing the bookmarks panel all by itself, and I can’t find the setting to change this behavior. Any guidance would be appreciated. I have many PDFs that are set to display the bookmarks panel on open (Document Properties > Initial View > Bookmarks Panel and Page). When Acrobat is closed and I open one of these PDFs, the bookmarks panel initially displays. It takes Acrobat about 3.5 seconds to sign in to my account (upper right of the screen), and when it signs in, it closes the bookmarks panel. If Acrobat is already open, new PDFs will display the bookmarks panel and not close. So it seems signing into to my account closes the bookmarks panel.I’ve searched the community posts, Reddit, etc. without finding a similar situation. “Hide after use” is not turned on, I get the same results with and without “Restore last view settings when reopening documents” (Preferences > Documents), I ha

Device: iPad Pro 12.9-inch (5th generation), iPadOS 27.0.1 (also happened on the previous iPadOS version), Acrobat 26.09.00 (20261001.161901).Since this evening, Acrobat crashes about one second after opening any PDF, whether from OneDrive, from "On My iPad", or with Wi-Fi and cellular turned off. The files open normally in the Files app preview. I have already restarted the iPad, updated iPadOS and reinstalled OneDrive. Is this a known issue, and is a fix planned?

Can't believe I am stuck paying for this garbage program. Absolutely filled with bugs that even their support team can't fix. Brand new powerful Windows Computer exclusively used to fill out forms on Adobe and Adobe Pro won’t operate without glitches. 

This application is becoming trash, 20+ years using most adobe products, and them charging for even Arial fonts really? does anyone know of a mother PDF application?

EnvironmentMicrosoft Edge 155.0.4283.45 (64-bit), Windows 11 25H2 (build 26200.9448) Acrobat extension 26.10.1.0. Reproduced with both the Edge Add-ons build (elhekieabhbkpmcefcoobjddigjcaadp) and the Chrome Web Store build (efaidnbmnnnibpcajpcglclefindmkaj) Not signed into the extension and no Acrobat subscription. The browser had an existing Adobe ID web session from Adobe Admin Console, on an account with both a personal and a business profile.Steps to reproduceIn the browser, sign into an Adobe site (for example, Adobe Admin Console) with an Adobe ID that has multiple profiles. Open any PDF in the Acrobat extension viewer. Ours was hosted on SharePoint Online. Click the Print button, or press Ctrl+P.Expected: The print dialog opens. Printing an existing PDF shouldn’t need authentication.Actual: Nothing happens, and no error appears to the user. Ctrl+P is swallowed too.DiagnosticsClicking Print runs print → _executePrint → printUsingIntermediateIframe → _getDataBuffer → getContentBu

Adobe Acrobat Pro has been crashing constantly on my Mac, and I am currently unable to use Compare Files at all.When I compare two PDF files, Acrobat completes the comparison, but as soon as I start reviewing the result, scrolling, or interacting with the comparison, Acrobat freezes or closes unexpectedly.Acrobat also crashes during regular use outside of Compare Files.I have already completely uninstalled Acrobat, removed its related files, and reinstalled it, but the issue persists.System:MacBook Air 15-inch, M4, 2025Apple M424 GB RAMmacOS Golden Gate 27.0.1Adobe Acrobat Pro 26.002.22008I also reproduced the issue while running Adobe Acrobat Diagnostics with Advanced Logging enabled. Acrobat was running when diagnostics started, but it crashed during the diagnostic session.Diagnostic report ID: efd85033-79a8-479a-bb58-58f9660c0a03The diagnostic upload completed successfully.Is this a known issue with the current Acrobat version on Apple Silicon/macOS 27, and is there a workaround or

Hello everyone,I am facing a persistent issue with Adobe Acrobat Pro 2024 on macOS (Apple Silicon) where the editing sidebar becomes completely blank/empty when clicking "Edit PDF" or accessing specific tools.After extensive troubleshooting and multiple sessions with Adobe support, I have isolated the exact behavior: Not an installation corruption: Acrobat tools load correctly when running under the macOS root account, but fail on standard/admin user accounts. Fresh Account Behavior: On a brand-new macOS admin account, the tools load once on the very first launch, but the sidebar goes permanently blank on the second launch (indicating an AcroCEF cache corruption or sandbox failure). Exhausted standard fixes: I have already cleared caches, repaired disk permissions, removed AcroCEF folders, disabled 2D acceleration, cleared Saved Application State, and reset firewall settings. No UI Workaround: Since the classic Acrobat interface toggle was removed from this build, there is no way

Since updating Acrobat to 26.002.21996 (installed October 6, 2026), two plain-text files named agmcalls.log and agmmemorystats.log are being created in folders that contain PDFs. If you delete them, they come back the next time the user opens or previews PDFs in that folder.Environment:- Windows 11 25H2- Adobe Acrobat 26.002.21996 (AGM.dll file version 8.0.5.1)- Acrobat Reader 26.002.21901 is also installed on the same machine; it was not updated- The PDF preview handler is Adobe's pdfprevhndlr.dll- The folder is on a mapped network drive; I have not yet confirmed whether local folders are affected tooWhat the files contain:- agmcalls.log starts with "AGM Call Counts" and lists call tallies grouped by component (RasterPort, ColorSpace, PaintServer, Function, Image, etc.), followed by CTTAG: lines (CoolType counters)- agmmemorystats.log starts with "*** AGM shutting down ***" and contains a memory allocation table per object type (AVGlobals, PMGlobals, RasterPort, PathPoints, etc.)- No

Hello everyone,I'm facing an issue with Adobe Acrobat on my MacBook and I'm hoping to find a solution here.Initially, Acrobat started freezing and became unresponsive. I decided to perform a clean installation, but now the application won't launch at all. When I click the Acrobat icon, it appears in the Dock with a dot underneath , but the main application window never opens. I can only close the process by using Force Quit.MacBook Model: Macbook pro 14" M2Max 32gbAcrobat Version: 25.1 What I Have Already Tried:Force quitting the application and restarting the Mac.A complete uninstallation using  AdobeAcrobatCleanerTool.Restarting the Mac after the uninstallation.Reinstalling the latest version downloaded directly from the Adobe website.Checking the Activity Monitor for any stuck "Acrobat" or "Adobe" processes. Unfortunately, none of these steps have solved the problem. The application is still stuck in the Dock and refuses to open.Does anyone have any fur

I am getting the following error when trying to create a PDF with any powerpoint file: “PowerPoint is running into problems with the 'pdfmaker.officeaddin' add-in. If this keeps happening, disable this add-in and check for available updates.” Troubleshooting Steps:Updated Microsoft Office Repaired Microsoft Office Updated Adobe Acrobat Repaired Adobe Acrobat Uninstalled/reinstalled Adobe Acrobat Ran Adobe Acrobat Cleaner Tool Disabled/re-enabled Adobe PDFMaker COM Add-in Tested with blank PowerPoint presentation Disabled hardware graphics acceleration Tested PowerPoint Safe Mode Tested with a new Windows profile Reproduced on a second workstation PDFMaker works in Word. Native PowerPoint PDF export works.Event Viewer Logs:Faulting application name: POWERPNT.EXE Faulting module name: AdobePDFL.dll Version: 26.2.21996.0 Exception code: 0xc0000005 Event Name: OFFICE_MODULE_VERSION_MISMATCH P1: AdobePDFL.dll P2: POWERPNT.EXE  Both Adobe and Office are fully up to date.

I have recently purchased an additional licence for my worker so we can both send out agreements to clients for e-signatures but we can't work out how to see each others pending agreements. As a work around we cc each other on each one but this is getting tedious and surely there's a way we can see all agreements seeing as we are both under my team subscription.  Any assistance would be appreciated 😊

I'm noticing that when I use the Adobe PDF printer in Acrobat during a print job, some of the landscape pages are rotating to portrait.  Is there a way to keep them as landscape during the print process?

The staff have not experienced this before and it is only 1 person that has notified us about it. Reinstalling the app did not fix the issue. It is very convenient that it started Oct 6th when the debug files started appearing for the entire company as well.Has anyone had this? is it related to the latest patch?

Why does Adobe keep telling me that it is not responding when I try to print documents?

How long does it take? Now I cannot submit any content(s) to the Adobe as usually do; the "Save 1 file" tab is still disabled (turned grey) for a few days which blocked the UPLOAD process. Please reply, thank you so much.

I have Acrobat version 2022.003.20282, auto-updates are turned on. In my Engineering job I am a heavy user of Acrobat to create pdfs for the parts / assys that we manufacture.  We make heavy use of commenting tools (text boxes, lines, arrows, circles, rectangles).  We have been using Acrobat for this purpose for approaching 2 decades I'd say.  I often have multiple pdfs open at once, and often cut / pasting commenting items from one pdf to another.  The current version is exhibiting some buggy behaviors that are interrupting my normal workflow, and a break from the behavior / performance I've come to expect from Acrobat, borne out over decades: Multiple times a day I have my sytem think a pdf is open that is no longer open (I realize when I go to move or delete the file).  To remedy I have to close every pdf I have open, so Acrobat fully closes, then I can delete / move.  This takes me out of my workflow / train of thought.Note that I have m

I usually need to work with a large number of PDFs, typically 5-10.Under Acrobat DC Pro Mac's default behavior, a normal sized Acrobat window will only allow about 4 tabs to be displayed at once.  This is not very useful, the option to scroll through the tabs does not help, and I am wondering if there is a way to make the window show more tabs at the same time without stretching it to cover a larger screen area?

Hi - I’m reposting this question because similar postings are now closed.  I got a new PC at work and the IT department had to reinstall all of my programs. When I went to send a shared review via Adobe Acrobat today, I immediately saw this dialog box, which is new to me:  We don’t now use SharePoint, so I kept the default, Network folder, and typed the path to my network folder. I got the error message, “Unable to create shared folder.” I read the posts about Enhanced Security and disabled those options temporarily, but I still get the error message.  Here is the version that I have installed:Any help would be appreciated. Thank you.

I recently got a new PC and the IT department installed all the latest Adobe products, including Adobe Acrobat Pro (Version: 2026.002.21931 | 64-bit). However, now I don’t have access to the Preflight feature. Here are the steps I normally take to access Preflight and the results:Open my PDF in Adobe Acrobat Pro.In the Search bar, type Print Production. From the left pane, I click Preflight. I get a message that WIndows is configuring Adobe.A dialog box, Do you want to allow this app to make changes to your device, opens. Since I don’t have admin rights to make these types of changes to my PC, I click No. I get the following error message:I click OK and get another message prompting me to install manually.I click Install Now and the Download Acrobat 64-bit for Windows page opens. But, I already have Adobe Acrobat Pro 64-bit installed.I opened an IT ticket but our admin says that this is not a matter of having admin rights; it looks like the Preflight option may not be working.  Any hel

I am trying to convert PDFs into JPEGs in Adobe Acrobat but I get the error 'The image is too wide to output'. Yet a send the same PDF to a colleage and he can do it with Acrobat no problem. What is the issue, is it in my settings? Sometimes it will do most pages and just one or two get the error.

Where did the setting go in Acrobat for changing the text size of a dimension?