Snapshot looks different and doesnt let me print the selected area

It looks like there is a total mess in ADOBE, see extract of up to date communication below

First zin38041344p0py explains the issue

zin38041344p0py Participant

1 month ago

„With the “old” tool if u snapshot an area, the area stays selected and u can print out the selected area. With the new tool the area does not stay selected it only copies to the clipboard.”

And he did it so that it seems impossible not to understand, but Adobe team can make it, see below

Meenakshi0101

Community Manager

28 days ago

„This is how the tool looks now. We’ve simply added a magnifying circle next to the cursor to help you capture the perfect snapshot. „

Meenakshi0101

Community Manager

18 days ago

„The team has confirmed that, with the current snapshot tool, the print option is not available and the current workflow is as designed.”

But Saipayan38133503mhmi tries to investigate what printer was used  😊

Saipayan38133503mhmi

Adobe Employee

5 days ago

Hi ​@mbarron857 

„I am from the Acrobat Engineering Team . 
Please - Share the PDF files(if possible) with which you are getting the issue . Also , the printer s which you are using . 
Also , Is this print directly through Acrobat ? Or is a third party App used somewhere ? „

But the one below of yesterday  is the best:

Amal Jaiswal

Community Manager

1 day ago

„@Exigent329120552xj6 this issue is still under review by our development team and they are working on it. The fix will be available in the future updates.” 

„issue is still under review”= we do not give a damn to your problems

as they after one month have no clue what issue has been claimed by customers paying their salary

The question is WHY we should pay for a tool which is no longer the one which we paid for and which become useless for our purpose in the meantime??

WHEN,I am paying for a product that I can’t use, causing issues for bidding jobs,losing productivity and income !!!!!!!

We're not happy with the new feature either.
The magnifying glass is a good idea.
But we definitely miss the old print function.
Is there a way to turn off the new feature for now?

Really appreciate you guys bringing this issue to light. Talk about one of the more frustrating steps backwards.

I hope the entire teardrop design is scraped. Keep it tight, with far less contrast.

This lack of function has been a nightmare.  I went through support a few weeks ago and they wasted a few hours of my time requiring me to reinstall things and nothing changed.

Why do you remove tools and function without warning or even updating your support?  Those of us who use this program as is don’t appreciate changes that make the program less functional and difficult to use.

Hi All,

Thank you for your patience so far.

The team has confirmed that, with the current snapshot tool, the print option is not available and the current workflow is as designed.

However, after receiving multiple requests, the team will be adding a toggle to switch back to the old behaviour if they want to use the print functionality within the snapshot tool workflow.

The option will be available in the future release. Once it is available, we will update the thread with the version details. 

Hope the information helps.

Thanks,

Meenakshi
 

I want to echo the comments before me.  This new snapshot tool lost what made the pervious version so helpful.  Pasting the snapshot from the clipboard to another program is not only a slower process, but also has the snapshot pixelated, low quality.  The snapshot tool worked great before this change, allowing you to select the area you want and print at that same quality to the selected paper size.  This was a crucial part of my workflow and really missed.  I don’t understand why the change was made.

Please send me this as well - I use this tool all day every day at my job just like OP. It was working fine and now all of a sudden, today 6/1, it has changed to the same crosshair and bubble thing. I must have accidentally clicked something and now I cannot get it back!!

Hi zin38041344p0py, and Anon5667,

Thank you for reaching out.

The tool remains the same; we’ve simply added a magnifying circle next to the cursor to help you capture the perfect snapshot. As you move it around, you'll notice the cursor positioned at the center of the blue lines in black.

Regarding the printing issue, could you please provide a short video demonstrating the steps you take to capture a snapshot and print it? Additionally, please share the version numbers of Acrobat and your operating system.

Let us know if you need any help.

Thanks,

Meenakshi

Thanks,

Meenakshi

I could definitely use the answer to this as well.