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zin38041344p0py
Participant
May 13, 2026
Answered

Snapshot looks different and doesnt let me print the selected area

  • May 13, 2026
  • 12 replies
  • 642 views

My snapshot tool looks like this and it doesnt stay selected. it only copies the area. how can i change it back to the original snapshot tool?

    Correct answer Meenakshi0101

    Hi All,

     

    We appreciate your patience so far.

     

    You can now print from the modern snapshot tool. Please refer to the information provided in the following help document on how you can use the print option in the modern snapshot experience: Unable to print selected area using the snapshot tool.

     

    If you would prefer to revert to the legacy snapshot tool that supports direct printing on Windows, please follow these steps (Also mentioned in the help article under the Note section):

    • In Acrobat, go to Menu > Preferences
    • Under the General category, unmark the option “Open snapshot for markup”.
    • Click on the Ok button at the bottom of the preferences window to save the changes.

     

    Let us know if the information helps.

     

    Thanks,

    Meenakshi

     

    12 replies

    Meenakshi0101
    Community Manager
    Community Manager
    May 15, 2026

    Hi zin38041344p0py, and Anon5667,

     

    Thank you for reaching out.

     

    The tool remains the same; we’ve simply added a magnifying circle next to the cursor to help you capture the perfect snapshot. As you move it around, you'll notice the cursor positioned at the center of the blue lines in black.

     

    Regarding the printing issue, could you please provide a short video demonstrating the steps you take to capture a snapshot and print it? Additionally, please share the version numbers of Acrobat and your operating system.

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

    Thanks,

    Meenakshi

    zin38041344p0py
    Participant
    May 18, 2026

    Thank you for answering.

     

    With the “old” tool if u snapshot an area, the area stays selected and u can print out the selected area. With the new tool the area does not stay selected it only copies to the clipboard.

    I have to then copy it into word or paint to print out the selected area

    Meenakshi0101
    Community Manager
    Community Manager
    May 19, 2026

    Hi zin38041344p0py,

     

    Thank you for the information.

    We will check this behaviour and share our findings with you. We appreciate your patience.

     

    Thanks,

    Meenakshi

    Anon5667
    Participant
    May 14, 2026

    I could definitely use the answer to this as well.