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Question

Acrobat 2024 Classic crashes on copy (cmd+C / right-click → Copy) on macOS 27.0.1

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Acrobat Pro 2024 Classic (24.001.30429, native ARM64) crashes every time I copy text from a document, both via cmd+C and via the context menu. Reinstalling Acrobat and macOS did not help.

System: MacBook Pro M3 Pro (Mac15,6), macOS 27.0.1 (26A434)

Crash report excerpt:
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Application Specific Information: CFStringCreateWithCString can only be called with an c-string compatible encoding
Thread 0: __CFStringCreateImmutableFunnel3 ← Acrobat.framework ← NSMenuItem action (Copy)

It looks like Acrobat's copy code passes a non-C-string encoding to CFStringCreateWithCString, which macOS 27 now rejects with a hard trap. Is a compatibility update for the 2024 Classic track planned? Full crash report available on request.

J

JKRU

Participant

I am having the same problem, but on macOS 26.

Acrobat: 2024.001.30429, Classic Release.
macOS: 26.7.2, build 25G332.
Copying selected text crashes Acrobat through both Command-C and Edit → Copy.
Creating a bookmark from selected text also crashes; creating one without selected text works.
The problem occurs in multiple PDFs, including a fresh document.
All updates are installed; resetting preferences did not resolve it.
Crash: EXC_BREAKPOINT (SIGTRAP).
Error: CFStringCreateWithCString can only be called with an c-string compatible encoding.

Please fix this because I recently purchased the program but it is unusable.

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PriyankaVishwakarma

Community Manager

Hello @JKRU,

Thank you for reaching and sharing the details information with us. We understand how frustrating it can be when Acrobat crashes while using Command+C or Edit → Copy, and we appreciate the information you've provided.

We have already reported this behavior to our internal team for further investigation. We will keep you informed of any updates or additional information we receive from the team.

Regards,

^PV

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C

cameront25635171

Participant

I’m having the same issue with a MBP M4 running MacOS27.2 and Acrobat 2024.001.30429.

I’ve tried uninstalling and reinstalling to no avail,

Interestingly (to me) I can copy URLs without issue.

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BaniVerma

Community Manager

Hi @cameront25635171,

Thank you for sharing these details. We understand how frustrating it can be when Acrobat crashes during something as routine as copying text, especially after you've already tried reinstalling the application.

We've seen similar behavior reported in this thread, and your observation that copying URLs works while copying other text causes the crash is helpful.

To better understand what's happening in your case, could you please help us confirm a couple of things?

Does Acrobat crash when copying text from every PDF, including a simple document, or only certain files?
Does the crash occur with both Command + C and right-click > Copy, as reported earlier in this thread?

If possible, we'd also appreciate your help collecting diagnostic logs while reproducing the crash. You can follow our Adobe Acrobat Diagnostics guide and share the generated Log ID with us.

We appreciate the time you've already spent troubleshooting and understand the inconvenience this has caused. Please share the details when convenient, and we'll be happy to help investigate further.

Regards,
^BS

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C

cameront25635171

Participant

G’day BS

Like other users, Acrobat crashed when I try to copy test using either Cmd+C or right-click.

I’ve attached the crash log as requested (I’ve copied from the MacOS crash report as I don’t have a Troubleshoot Acrobat option in the Help menu).

Kind regards

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Adobe Acrobat Crash Log.txt

D

D. Michael Enfield

Participating Frequently

Until Adobe fixes the problem (they know about it) the best workaround is to open the PDF in Preview.

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D

DFWTechGuy

Participating Frequently

Since reinstalling didn’t help, it might be a compatibility issue between Acrobat 2024 Classic and macOS 27. Have you tried updating Acrobat to the latest available version? It may also be worth reporting the crash to Adobe support so they can investigate it.

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G

garyhooper

Known Participant

It happens on macOS 26.x as well...

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D

D. Michael Enfield

Participating Frequently

Adobe is very slow in updating their products, so everyone ooperating Mac OS 27 (Golden Gate) will need to shoe-fly around this glaring deficiency in Acrobat (clearly, if it becomes generally known that you cannot copy text from an Acrobat document, Adobe will have a very hard time selling this product). The easiest shoe-fly is: if you are planning to copy something from an Acrobat document, open the documnet in Preview.

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A

AnkitVerma

Community Manager

Hi @D. Michael Enfield,

Thank you for the details and for attaching the crash report. We’re really sorry that Acrobat is crashing on you every time you copy text, and we understand you’d like this sorted out as soon as possible.

I see you’re on Acrobat 2024 (24.001.30429) with macOS 27.0. To help us look into this further, could you please collect the diagnostic logs as well using the steps here and share them with us: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

Thanks also for sharing the workaround you’re using in the meantime. Once we have the logs, we’ll check with the team on this and share them along with the report you attached. Please let us know if you need any further assistance.

Thanks,
^AV

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Meenakshi Negi

Community Manager

Hi thuppertz, Melyc610, and hopeful_portfolio6f4c,

Thank you for reaching out and sorry for the trouble this may have caused.

To help us investigate this behavior further, please provide the following information:

Please collect the following logs using the steps suggested here: Collect logs when Acrobat/Reader crashes or freezes.

If possible, share the short video.

Please let us know if the issue occurs with a specific PDF or with all files.

Once we have this information, we can further share it with the team to get the logs checked.

We look forward to your response.

Thanks,

Meenakshi

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D

D. Michael Enfield

Participating Frequently

Same problem. I am operating Mac OS 27.0 and Acrobat 2024, version 24.001.30429See crash report attached.

The crash happens the moment you press ⌘C. The report shows the keyboard shortcut going through Acrobat’s Edit menu and straight into the crash.
The error is in a macOS text routine. Acrobat hands the copied text to macOS labeled with a text encoding that macOS refuses. Older macOS versions put up with this, but macOS 27 now stops the app instead.
Only Adobe’s own code is involved.

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Translated Crash Report.pdf

M

Melyc610

Participant

Same problem - copying keeps crashing Adobe Acrobat 2024 v 24.001.30429 on my Mac desktop. I just purchased TODAY a 3-yr subscription for this 2024 software and can’t use properly. IS THERE A FIX? WHEN? Please help!

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hopeful_portfolio6f4c

Participant

What is the fix - copying keeps crashing Adobe Acrobat 2024 v 24.001.30429 on my MacBook Pro M5 Pro OS 27.0.1 whether I am in Rosetta mode or not. I just purchased a 3-yr subscription for this 2024 software, but never would have done so with this fatal flaw. PLEASE ADVISE.

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D

D. Michael Enfield

Participating Frequently

Until Adobe fixes the problem (they know about it) the best workaround is to open the PDF in Preview.

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H

hopeful_portfolio6f4c

Participant

This keeps happening on my MacBook Pro M5 Pro as well, and yes I have the latest Adobe Acrobat 2024 version 2024.001.30429. What is the fix? I just purchased a 3-year subscription, but never would have done so with this type of a fatal flaw. FYI - opening in Rosetta mode does nothing - any copying causes the software to crash.

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D

DFWTechGuy

Participating Frequently

The crash report is interesting because it points directly to Acrobat.framework during the Copy action, with CFStringCreateWithCString throwing an EXC_BREAKPOINT. Since it happens with both Cmd+C and right-click > Copy, and reinstalling did not change anything, this looks more like a compatibility issue between Acrobat 2024 Classic and macOS 27 than a problem with the PDF itself.

I’d first make sure 24.001.30429 is the latest Classic 2024 update available, since Adobe lists that as the current Classic 2024 release. I’d also test copying from a very simple PDF or a newly created blank PDF to confirm it happens regardless of the document.

One other thing worth noting is that Adobe’s published Acrobat 2024 system requirements currently list macOS through Sequoia, not macOS 27. If the crash reproduces even with a simple PDF, I’d include the full crash report when reporting it to Adobe, especially the CFStringCreateWithCString line. That should give them a useful lead for a compatibility fix.

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