Acrobat 2024 Classic crashes on copy (cmd+C / right-click → Copy) on macOS 27.0.1

23 replies
286 views
Translate

Acrobat Pro 2024 Classic (24.001.30429, native ARM64) crashes every time I copy text from a document, both via cmd+C and via the context menu. Reinstalling Acrobat and macOS did not help.

System: MacBook Pro M3 Pro (Mac15,6), macOS 27.0.1 (26A434)

Crash report excerpt:
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Application Specific Information: CFStringCreateWithCString can only be called with an c-string compatible encoding
Thread 0: __CFStringCreateImmutableFunnel3 ← Acrobat.framework ← NSMenuItem action (Copy)

It looks like Acrobat's copy code passes a non-C-string encoding to CFStringCreateWithCString, which macOS 27 now rejects with a hard trap. Is a compatibility update for the 2024 Classic track planned? Full crash report available on request.

Show previous replies

justlearn

Community Expert

@thuppertz Curious, did Acrobat Pro 2024 Classic worked previously? If so, did you recently upgrade or change something on your device?

You could try in Rosetta Mode? Go to Applications, and locate Adobe Acrobat. Right-click the Acrobat app icon and select Get Info (Command I). Check the box Open using Rosetta. Launch Acrobat and test copying text again.

Add a check-mark (mine is off as I have no issues)

Translate

m

T

thuppertzAuthor

Participant

I think it appears with macOS 27. The Rosetta mode didn't change the behaviour.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.