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Acrobat access

Explorer ,
Mar 16, 2023 Mar 16, 2023

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I am not sure its a technical issue but curious.  I have a valid license account for my adobe account.  I access my shortcut on my surface pro.  When Adobe starts, program works great but the SIGN IN area in the upper right shows "SIGN IN" only.  I try to click on it to access my account but nothing allows me to sign in and access my account.  

I have uninstalled and reinstalled the program.

I have gone through the repair option in the Apps area of my surface pro.

I have an active VPN which I have turned on and off during sign in.

Am I missing something or is there something I can try differently

Thanks

Doug

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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turn off your vpn, using your web browser go to https://account.adobe.com to see your account

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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my adobe account does not give me access to any help at all.  it is the same email and passwrd i've had since 2017.  where is it now?  how come adobe is still inbiting me to browse my own drive?

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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Sorry, but I have trouble understanding what help you need.

 

Can't you sign-in? What happens when you go to https://account.adobe.com?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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@alice8030221 

 

is your issue related to an acrobat subscription?

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Explorer ,
Dec 08, 2023 Dec 08, 2023

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I dont believe so. I have access to my account and Adobe will allow me to log in on my Surface Pro. However Adobe wll not allow me to sign in on my desktop.  I have a valid license.  Not wure what the hurdle is. Thanks

Doug

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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on the problematic computer, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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