Acrobat App "Open" greyed out in creative cloud

[Ryan2343819220t1]

Hello,

In CC, all my apps that are downloaded have the "open" button clickable. Acrobat is techncially installed, but I can't open it. I have tried uninstalling, it gets to 1% and then stops.

[Amal.]

Hi Ryan

Hope you are doing well and sorry to hear that. 

Please try to run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards

Amal

[Eric24108496j4mt]

Getting a 404 error when using the cleaner url.

[Amal.]

Hi there

sorry for the typo error. Please use the link https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and see if that helps.

Thanks

Amal