Acrobat App "Open" greyed out in creative cloud

New Here ,
Mar 04, 2022 Mar 04, 2022

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Hello,

 

In CC, all my apps that are downloaded have the "open" button clickable. Acrobat is techncially installed, but I can't open it. I have tried uninstalling, it gets to 1% and then stops.

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General troubleshooting

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Adobe Employee ,
Mar 07, 2022 Mar 07, 2022

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Hi Ryan

 

Hope you are doing well and sorry to hear that. 

 

Please try to run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards

Amal

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New Here ,
Apr 19, 2022 Apr 19, 2022

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Getting a 404 error when using the cleaner url.

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Hi there

 

sorry for the typo error. Please use the link https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and see if that helps.

 

Thanks

Amal

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