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Acrobat crashes every time I try to quit.

New Here ,
Apr 23, 2024 Apr 23, 2024

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Every time I quit Acrobat (CMD-Q or File:Quit) it crashes and resets all my preferences. How can I fix this? (2023 version on MacOS).

TOPICS
Crash or freeze , General troubleshooting , Modern Acrobat

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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Hi @AlvaC13 

 

Have you started experiencing this issue recently?

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and see if that works.

 

Please try to reset the Acrobat preferences as described here 

https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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