I know that other people have been having this problem, and that there are some solutions that have worked for others, but nothing has worked for me so I thought I'd put it back out there to the community.
I am attempting to run Acrobat DC on a 16" M1 Max Macbook Pro w/ 32GB of RAM running Monteray 12.2.1. I have never successfully managed to get it up and running, as every time I run the installation process and attempt to open it, it immediately crashes and delivers the crash log I've pasted at the bottom of this window.
I am also repeatedly getting a notification "Failed to start CoreSync. Could not create -/Library/Application Support/Adobe/Coresync." I'm not sure if these issues are related.
I have tried the solutions posted by others to no success. These have included:
- Removed Creative Cloud and run the CC Cleaner
- Removed Acrobat and done a manual removal of all Adobe files on my computer
- Re-installed Acrobat Pro DC from this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html
And yet I'm still getting the immediate crash. I desperately need Acrobat for my business and haven't been able to use it for almsot five months now. Any help at all would be super appreciated, as I'm at my wit's end.
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: AdobeAcrobat [4212]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 22.001.20085 (22.001.20085)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2022-04-05 08:37:30.3912 +1000
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 3E578B3C-CE5E-B206-32EA-594185CF052B
Time Awake Since Boot: 2200 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000888
Exception Codes: 0x0000000000000001, 0x0000000000000888
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [4212]
VM Region Info: 0x888 is not in any region. Bytes before following region: 4373559160
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 104af4000-104af8000 [ 16K] r-x/r-x SM=COW .../AdobeAcrobat
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x1ac5a37f0 pthread_mutex_lock + 0
1 Acrobat 0x10c82b5c4 0x10c7a0000 + 570820
2 Acrobat 0x10e56fa50 0x10c7a0000 + 31259216
3 Acrobat 0x10e56f20c 0x10c7a0000 + 31257100
4 Acrobat 0x10d1c94a0 0x10c7a0000 + 10654880
5 Acrobat 0x10d1c8c4c 0x10c7a0000 + 10652748
6 Acrobat 0x10d811728 0x10c7a0000 + 17241896
7 Acrobat 0x10c7f93ec 0x10c7a0000 + 365548
8 Acrobat 0x10c82519c 0x10c7a0000 + 545180
9 Acrobat 0x10ca9fe88 0x10c7a0000 + 3145352
10 Acrobat 0x10ca99f2c 0x10c7a0000 + 3120940
11 Acrobat 0x10ca9ae58 0x10c7a0000 + 3124824
12 Acrobat 0x10d07bb68 0x10c7a0000 + 9288552
13 Acrobat 0x10d0714d4 0x10c7a0000 + 9245908
14 Acrobat 0x10c7acccc 0x10c7a0000 + 52428
15 Acrobat 0x10c7ac1dc 0x10c7a0000 + 49628
16 Acrobat 0x10c7abc20 0x10c7a0000 + 48160
17 CoreFoundation 0x1ac669200 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 28
18 CoreFoundation 0x1ac70cb84 ___CFXRegistrationPost_block_invoke + 52
19 CoreFoundation 0x1ac70caf0 _CFXRegistrationPost + 456
20 CoreFoundation 0x1ac637eb0 _CFXNotificationPost + 720
21 Foundation 0x1ad4ede3c -[NSNotificationCenter postNotificationName:object:userInfo:] + 96
22 AppKit 0x1af1d1d10 -[NSApplication _postDidFinishNotification] + 340
23 AppKit 0x1af1d1a28 -[NSApplication _sendFinishLaunchingNotification] + 236
24 AppKit 0x1af1cf428 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 580
25 AppKit 0x1af1cf010 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 780
26 Foundation 0x1ad51a7c4 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 344
27 Foundation 0x1ad51a600 _NSAppleEventManagerGenericHandler + 96
28 AE 0x1b2e0f75c 0x1b2e03000 + 51036
29 AE 0x1b2e0f0b4 0x1b2e03000 + 49332
30 AE 0x1b2e07f84 aeProcessAppleEvent + 488
31 HIToolbox 0x1b521c3b0 AEProcessAppleEvent + 68
32 AppKit 0x1af1c93ec _DPSNextEvent + 1848
33 AppKit 0x1af1c78a4 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1332
34 AppKit 0x1af1b99b4 -[NSApplication run] + 596
35 Acrobat 0x10c7aa834 0x10c7a0000 + 43060
36 Acrobat 0x10c7a919c RunAcrobat + 672
37 AdobeAcrobat 0x104af7988 main + 860
38 dyld 0x104d290f4 start + 520
Thread 1:
0 libsystem_pthread.dylib 0x1ac5a4010 start_wqthread + 0
Thread 2:
0 libsystem_pthread.dylib 0x1ac5a4010 start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x1ac5a4010 start_wqthread + 0
Thread 4:
0 libsystem_kernel.dylib 0x1ac5710c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1ac5a9808 _pthread_cond_wait + 1228
2 AdobeAGM 0x108983b1c AGMMessageQueueImpl::Pull() + 84
3 AdobeAGM 0x108983a58 AGMWorkQueueTask::operator()() + 56
4 AdobeAGM 0x108cc9f88 boost::(anonymous namespace)::thread_proxy(void*) + 128
5 libsystem_pthread.dylib 0x1ac5a9240 _pthread_start + 148
6 libsystem_pthread.dylib 0x1ac5a4024 thread_start + 8
Thread 5:
0 libsystem_kernel.dylib 0x1ac5710c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1ac5a9808 _pthread_cond_wait + 1228
2 AdobeAGM 0x108983b1c AGMMessageQueueImpl::Pull() + 84
3 AdobeAGM 0x108983a58 AGMWorkQueueTask::operator()() + 56
4 AdobeAGM 0x108cc9f88 boost::(anonymous namespace)::thread_proxy(void*) + 128
5 libsystem_pthread.dylib 0x1ac5a9240 _pthread_start + 148
6 libsystem_pthread.dylib 0x1ac5a4024 thread_start + 8
Thread 6:
0 libsystem_kernel.dylib 0x1ac5710c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1ac5a9808 _pthread_cond_wait + 1228
2 AdobeAGM 0x108983b1c AGMMessageQueueImpl::Pull() + 84
3 AdobeAGM 0x108983a58 AGMWorkQueueTask::operator()() + 56
4 AdobeAGM 0x108cc9f88 boost::(anonymous namespace)::thread_proxy(void*) + 128
5 libsystem_pthread.dylib 0x1ac5a9240 _pthread_start + 148
6 libsystem_pthread.dylib 0x1ac5a4024 thread_start + 8
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000888 x1: 0x0000000000000004 x2: 0x0000000000000004 x3: 0x000000010c82b380
x4: 0x0000000000000000 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000
x8: 0x0000000000000000 x9: 0xf29f33e59bc20097 x10: 0xf29f33e59bc20097 x11: 0x000000000000000f
x12: 0x0000000000000005 x13: 0x0000600001eb0530 x14: 0x0000000044200000 x15: 0x00000002056e0548
x16: 0x00000001ac5a37f0 x17: 0x665f0001ad58f9f4 x18: 0x0000000000000000 x19: 0x0000000000000888
x20: 0x0000000000000000 x21: 0x0000000000000000 x22: 0x0000000000000000 x23: 0x0000000000000000
x24: 0x0000000000000000 x25: 0x0000600000021bd0 x26: 0x0000000000000000 x27: 0x0000000000000000
x28: 0x000000010e87c3f0 fp: 0x000000016b309450 lr: 0x000000010c82b5c4
sp: 0x000000016b309430 pc: 0x00000001ac5a37f0 cpsr: 0x60001000
far: 0x0000000000000888 esr: 0x92000006 (Data Abort) byte read Translation fault
Binary Images:
0x1ac5a2000 - 0x1ac5aefff libsystem_pthread.dylib (*) <f7b2eccf-e6f1-3109-ae81-9028c0b8332a> /usr/lib/system/libsystem_pthread.dylib
0x10c7a0000 - 0x10f223fff com.adobe.Acrobat.framework (22.001.20085) <6e4e9f92-917e-3a7f-94eb-f7ab5de1bf98> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1ac5f0000 - 0x1acb33fff com.apple.CoreFoundation (6.9) <35473de6-c433-332c-aee0-013fd5f6d4fd> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x1ad4e4000 - 0x1ad8d1fff com.apple.Foundation (6.9) <f3ab29ba-726d-3d0b-8125-ceb1a79cd832> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x1af187000 - 0x1b003dfff com.apple.AppKit (6.9) <8701760d-31b6-37eb-be77-ffb39921dd22> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x1b2e03000 - 0x1b2e74fff com.apple.AE (924) <2d01b841-0d66-3cc4-985c-f9fd946ceebe> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x1b51d8000 - 0x1b5507fff com.apple.HIToolbox (2.1.1) <b5a3fe9a-833b-3697-ac9c-1e9e8eb11bac> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x104af4000 - 0x104af7fff com.adobe.Acrobat.Pro (22.001.20085) <f3c9d8e3-1756-3f25-96c1-09778369f641> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
0x104d24000 - 0x104d83fff dyld (*) <d21a73ea-79cd-36eb-8ac9-2c5cf5181a27> /usr/lib/dyld
0x1ac56c000 - 0x1ac5a1fff libsystem_kernel.dylib (*) <384945e6-dd71-37e5-9a3d-84fff14a1e60> /usr/lib/system/libsystem_kernel.dylib
0x108974000 - 0x108deffff com.adobe.AGM (AdobeAGM 4.30.116.1) <a84c57a3-aee6-3ec0-a67f-bce9ce858324> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
ColorSync 432K 21
CoreGraphics 16K 1
CoreServices 752K 3
Kernel Alloc Once 32K 1
MALLOC 216.3M 32
MALLOC guard page 192K 10
MALLOC_MEDIUM (reserved) 480.0M 4 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.1M 7
Stack 11.2M 7
VM_ALLOCATE 1.0G 4
__AUTH 2442K 275
__AUTH_CONST 18.4M 452
__DATA 15.7M 463
__DATA_CONST 21.0M 475
__DATA_DIRTY 1677K 193
__FONT_DATA 4K 1
__LINKEDIT 584.4M 22
__OBJC_CONST 3240K 244
__OBJC_RO 82.1M 1
__OBJC_RW 3104K 1
__TEXT 528.6M 493
__UNICODE 588K 1
dyld private memory 1024K 1
mapped file 50.0M 11
shared memory 848K 14
=========== ======= =======
TOTAL 3.4G 2739
TOTAL, minus reserved VM space 2.6G 2739
-----------
Full Report
-----------
{"app_name":"AdobeAcrobat","timestamp":"2022-04-05 08:37:30.00 +1000","app_version":"22.001.20085","slice_uuid":"f3c9d8e3-1756-3f25-96c1-09778369f641","build_version":"22.001.20085","platform":1,"bundleID":"com.adobe.Acrobat.Pro","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.2.1 (21D62)","incident_id":"0DB8073E-6179-4C78-A41B-DD1ADF37E9AA","name":"AdobeAcrobat"}
{
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"procLaunch" : "2022-04-05 08:37:28.0746 +1000",
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"crashReporterKey" : "3E578B3C-CE5E-B206-32EA-594185CF052B",
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