Acrobat Crashes on Launch Mac M1 Max

Report · Apr 04, 2022

I know that other people have been having this problem, and that there are some solutions that have worked for others, but nothing has worked for me so I thought I'd put it back out there to the community.

I am attempting to run Acrobat DC on a 16" M1 Max Macbook Pro w/ 32GB of RAM running Monteray 12.2.1. I have never successfully managed to get it up and running, as every time I run the installation process and attempt to open it, it immediately crashes and delivers the crash log I've pasted at the bottom of this window.

I am also repeatedly getting a notification "Failed to start CoreSync. Could not create -/Library/Application Support/Adobe/Coresync." I'm not sure if these issues are related.

I have tried the solutions posted by others to no success. These have included:

- Removed Creative Cloud and run the CC Cleaner

- Removed Acrobat and done a manual removal of all Adobe files on my computer

- Re-installed Acrobat Pro DC from this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

And yet I'm still getting the immediate crash. I desperately need Acrobat for my business and haven't been able to use it for almsot five months now. Any help at all would be super appreciated, as I'm at my wit's end.

-------------------------------------

Translated Report (Full Report Below)

-------------------------------------

Process: AdobeAcrobat [4212]

Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Identifier: com.adobe.Acrobat.Pro

Version: 22.001.20085 (22.001.20085)

Code Type: ARM-64 (Native)

Parent Process: launchd [1]

User ID: 501

Date/Time: 2022-04-05 08:37:30.3912 +1000

OS Version: macOS 12.2.1 (21D62)

Report Version: 12

Anonymous UUID: 3E578B3C-CE5E-B206-32EA-594185CF052B

Time Awake Since Boot: 2200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000888

Exception Codes: 0x0000000000000001, 0x0000000000000888

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process: exc handler [4212]

VM Region Info: 0x888 is not in any region. Bytes before following region: 4373559160

REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

UNUSED SPACE AT START

--->

__TEXT 104af4000-104af8000 [ 16K] r-x/r-x SM=COW .../AdobeAcrobat

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_pthread.dylib 0x1ac5a37f0 pthread_mutex_lock + 0

1 Acrobat 0x10c82b5c4 0x10c7a0000 + 570820

2 Acrobat 0x10e56fa50 0x10c7a0000 + 31259216

3 Acrobat 0x10e56f20c 0x10c7a0000 + 31257100

4 Acrobat 0x10d1c94a0 0x10c7a0000 + 10654880

5 Acrobat 0x10d1c8c4c 0x10c7a0000 + 10652748

6 Acrobat 0x10d811728 0x10c7a0000 + 17241896

7 Acrobat 0x10c7f93ec 0x10c7a0000 + 365548

8 Acrobat 0x10c82519c 0x10c7a0000 + 545180

9 Acrobat 0x10ca9fe88 0x10c7a0000 + 3145352

10 Acrobat 0x10ca99f2c 0x10c7a0000 + 3120940

11 Acrobat 0x10ca9ae58 0x10c7a0000 + 3124824

12 Acrobat 0x10d07bb68 0x10c7a0000 + 9288552

13 Acrobat 0x10d0714d4 0x10c7a0000 + 9245908

14 Acrobat 0x10c7acccc 0x10c7a0000 + 52428

15 Acrobat 0x10c7ac1dc 0x10c7a0000 + 49628

16 Acrobat 0x10c7abc20 0x10c7a0000 + 48160

17 CoreFoundation 0x1ac669200 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 28

18 CoreFoundation 0x1ac70cb84 ___CFXRegistrationPost_block_invoke + 52

19 CoreFoundation 0x1ac70caf0 _CFXRegistrationPost + 456

20 CoreFoundation 0x1ac637eb0 _CFXNotificationPost + 720

21 Foundation 0x1ad4ede3c -[NSNotificationCenter postNotificationName:object:userInfo:] + 96

22 AppKit 0x1af1d1d10 -[NSApplication _postDidFinishNotification] + 340

23 AppKit 0x1af1d1a28 -[NSApplication _sendFinishLaunchingNotification] + 236

24 AppKit 0x1af1cf428 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 580

25 AppKit 0x1af1cf010 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 780

26 Foundation 0x1ad51a7c4 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 344

27 Foundation 0x1ad51a600 _NSAppleEventManagerGenericHandler + 96

28 AE 0x1b2e0f75c 0x1b2e03000 + 51036

29 AE 0x1b2e0f0b4 0x1b2e03000 + 49332

30 AE 0x1b2e07f84 aeProcessAppleEvent + 488

31 HIToolbox 0x1b521c3b0 AEProcessAppleEvent + 68

32 AppKit 0x1af1c93ec _DPSNextEvent + 1848

33 AppKit 0x1af1c78a4 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1332

34 AppKit 0x1af1b99b4 -[NSApplication run] + 596

35 Acrobat 0x10c7aa834 0x10c7a0000 + 43060

36 Acrobat 0x10c7a919c RunAcrobat + 672

37 AdobeAcrobat 0x104af7988 main + 860

38 dyld 0x104d290f4 start + 520

Thread 1:

0 libsystem_pthread.dylib 0x1ac5a4010 start_wqthread + 0

Thread 2:

0 libsystem_pthread.dylib 0x1ac5a4010 start_wqthread + 0

Thread 3:

0 libsystem_pthread.dylib 0x1ac5a4010 start_wqthread + 0

Thread 4:

0 libsystem_kernel.dylib 0x1ac5710c0 __psynch_cvwait + 8

1 libsystem_pthread.dylib 0x1ac5a9808 _pthread_cond_wait + 1228

2 AdobeAGM 0x108983b1c AGMMessageQueueImpl::Pull() + 84

3 AdobeAGM 0x108983a58 AGMWorkQueueTask::operator()() + 56

4 AdobeAGM 0x108cc9f88 boost::(anonymous namespace)::thread_proxy(void*) + 128

5 libsystem_pthread.dylib 0x1ac5a9240 _pthread_start + 148

6 libsystem_pthread.dylib 0x1ac5a4024 thread_start + 8

Thread 5:

0 libsystem_kernel.dylib 0x1ac5710c0 __psynch_cvwait + 8

1 libsystem_pthread.dylib 0x1ac5a9808 _pthread_cond_wait + 1228

2 AdobeAGM 0x108983b1c AGMMessageQueueImpl::Pull() + 84

3 AdobeAGM 0x108983a58 AGMWorkQueueTask::operator()() + 56

4 AdobeAGM 0x108cc9f88 boost::(anonymous namespace)::thread_proxy(void*) + 128

5 libsystem_pthread.dylib 0x1ac5a9240 _pthread_start + 148

6 libsystem_pthread.dylib 0x1ac5a4024 thread_start + 8

Thread 6:

0 libsystem_kernel.dylib 0x1ac5710c0 __psynch_cvwait + 8

1 libsystem_pthread.dylib 0x1ac5a9808 _pthread_cond_wait + 1228

2 AdobeAGM 0x108983b1c AGMMessageQueueImpl::Pull() + 84

3 AdobeAGM 0x108983a58 AGMWorkQueueTask::operator()() + 56

4 AdobeAGM 0x108cc9f88 boost::(anonymous namespace)::thread_proxy(void*) + 128

5 libsystem_pthread.dylib 0x1ac5a9240 _pthread_start + 148

6 libsystem_pthread.dylib 0x1ac5a4024 thread_start + 8

Thread 0 crashed with ARM Thread State (64-bit):

x0: 0x0000000000000888 x1: 0x0000000000000004 x2: 0x0000000000000004 x3: 0x000000010c82b380

x4: 0x0000000000000000 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000

x8: 0x0000000000000000 x9: 0xf29f33e59bc20097 x10: 0xf29f33e59bc20097 x11: 0x000000000000000f

x12: 0x0000000000000005 x13: 0x0000600001eb0530 x14: 0x0000000044200000 x15: 0x00000002056e0548

x16: 0x00000001ac5a37f0 x17: 0x665f0001ad58f9f4 x18: 0x0000000000000000 x19: 0x0000000000000888

x20: 0x0000000000000000 x21: 0x0000000000000000 x22: 0x0000000000000000 x23: 0x0000000000000000

x24: 0x0000000000000000 x25: 0x0000600000021bd0 x26: 0x0000000000000000 x27: 0x0000000000000000

x28: 0x000000010e87c3f0 fp: 0x000000016b309450 lr: 0x000000010c82b5c4

sp: 0x000000016b309430 pc: 0x00000001ac5a37f0 cpsr: 0x60001000

far: 0x0000000000000888 esr: 0x92000006 (Data Abort) byte read Translation fault

Binary Images:

0x1ac5a2000 - 0x1ac5aefff libsystem_pthread.dylib (*) <f7b2eccf-e6f1-3109-ae81-9028c0b8332a> /usr/lib/system/libsystem_pthread.dylib

0x10c7a0000 - 0x10f223fff com.adobe.Acrobat.framework (22.001.20085) <6e4e9f92-917e-3a7f-94eb-f7ab5de1bf98> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

0x1ac5f0000 - 0x1acb33fff com.apple.CoreFoundation (6.9) <35473de6-c433-332c-aee0-013fd5f6d4fd> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x1ad4e4000 - 0x1ad8d1fff com.apple.Foundation (6.9) <f3ab29ba-726d-3d0b-8125-ceb1a79cd832> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x1af187000 - 0x1b003dfff com.apple.AppKit (6.9) <8701760d-31b6-37eb-be77-ffb39921dd22> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x1b2e03000 - 0x1b2e74fff com.apple.AE (924) <2d01b841-0d66-3cc4-985c-f9fd946ceebe> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x1b51d8000 - 0x1b5507fff com.apple.HIToolbox (2.1.1) <b5a3fe9a-833b-3697-ac9c-1e9e8eb11bac> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

0x104af4000 - 0x104af7fff com.adobe.Acrobat.Pro (22.001.20085) <f3c9d8e3-1756-3f25-96c1-09778369f641> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

0x104d24000 - 0x104d83fff dyld (*) <d21a73ea-79cd-36eb-8ac9-2c5cf5181a27> /usr/lib/dyld

0x1ac56c000 - 0x1ac5a1fff libsystem_kernel.dylib (*) <384945e6-dd71-37e5-9a3d-84fff14a1e60> /usr/lib/system/libsystem_kernel.dylib

0x108974000 - 0x108deffff com.adobe.AGM (AdobeAGM 4.30.116.1) <a84c57a3-aee6-3ec0-a67f-bce9ce858324> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)

Writable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Activity Tracing 256K 1

ColorSync 432K 21

CoreGraphics 16K 1

CoreServices 752K 3

Kernel Alloc Once 32K 1

MALLOC 216.3M 32

MALLOC guard page 192K 10

MALLOC_MEDIUM (reserved) 480.0M 4 reserved VM address space (unallocated)

MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)

STACK GUARD 56.1M 7

Stack 11.2M 7

VM_ALLOCATE 1.0G 4

__AUTH 2442K 275

__AUTH_CONST 18.4M 452

__DATA 15.7M 463

__DATA_CONST 21.0M 475

__DATA_DIRTY 1677K 193

__FONT_DATA 4K 1

__LINKEDIT 584.4M 22

__OBJC_CONST 3240K 244

__OBJC_RO 82.1M 1

__OBJC_RW 3104K 1

__TEXT 528.6M 493

__UNICODE 588K 1

dyld private memory 1024K 1

mapped file 50.0M 11

shared memory 848K 14

=========== ======= =======

TOTAL 3.4G 2739

TOTAL, minus reserved VM space 2.6G 2739

-----------

Full Report

-----------

{"app_name":"AdobeAcrobat","timestamp":"2022-04-05 08:37:30.00 +1000","app_version":"22.001.20085","slice_uuid":"f3c9d8e3-1756-3f25-96c1-09778369f641","build_version":"22.001.20085","platform":1,"bundleID":"com.adobe.Acrobat.Pro","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.2.1 (21D62)","incident_id":"0DB8073E-6179-4C78-A41B-DD1ADF37E9AA","name":"AdobeAcrobat"}

{

"uptime" : 2200,

"procLaunch" : "2022-04-05 08:37:28.0746 +1000",

"procRole" : "Foreground",

"version" : 2,

"userID" : 501,

"deployVersion" : 210,

"modelCode" : "MacBookPro18,2",

"procStartAbsTime" : 53524501922,

"coalitionID" : 2922,

"osVersion" : {

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"build" : "21D62",

"releaseType" : "User"

},

"captureTime" : "2022-04-05 08:37:30.3912 +1000",

"incident" : "0DB8073E-6179-4C78-A41B-DD1ADF37E9AA",

"bug_type" : "309",

"pid" : 4212,

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"translated" : false,

"cpuType" : "ARM-64",

"procName" : "AdobeAcrobat",

"procPath" : "\/Applications\/Adobe Acrobat DC\/Adobe Acrobat.app\/Contents\/MacOS\/AdobeAcrobat",

"bundleInfo" : {"CFBundleShortVersionString":"22.001.20085","CFBundleVersion":"22.001.20085","CFBundleIdentifier":"com.adobe.Acrobat.Pro"},

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"parentProc" : "launchd",

"parentPid" : 1,

"coalitionName" : "com.adobe.Acrobat.Pro",

"crashReporterKey" : "3E578B3C-CE5E-B206-32EA-594185CF052B",

"sip" : "enabled",

"vmRegionInfo" : "0x888 is not in any region. Bytes before following region: 4373559160\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 104af4000-104af8000 [ 16K] r-x\/r-x SM=COW ...\/AdobeAcrobat",

"isCorpse" : 1,

"exception" : {"codes":"0x0000000000000001, 0x0000000000000888","rawCodes":[1,2184],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000888"},

"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":4212},

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"faultingThread" : 0,

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Model: MacBookPro18,2, BootROM 7429.81.3, proc 10:8:2 processors, 32 GB, SMC

Graphics: Apple M1 Max, Apple M1 Max, Built-In

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Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB31Bus

Thunderbolt Bus: MacBook Pro, Apple Inc.

Report · Apr 05, 2022

Hi there

Hope you are doing well and sorry to hear that.

Please check out the help page https://helpx.adobe.com/creative-cloud/kb/creative-cloud-crash-core-sync.html and see if that helps.

You may also go through the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-discussions/failed-stop-start-coresync/td-p/8721337 and see if that works for you.

Regards

Amal

Regards
Amal

Report · Apr 18, 2024

We need a downvote button for this answer. It doesn't attempt to solve the problem.

Report · Apr 30, 2024

Hi there

Hope you are doing well and sorry to keep you waiting.

Would you mind sharing the workflow/steps you are doing which lead you to application crash? A small video recording of the same would be very helpful.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://adobe.ly/3QpWqPY

~Amal

Regards
Amal