Acrobat Crashes on Launch Mac M1 Max

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Apr 04, 2022 Apr 04, 2022

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I know that other people have been having this problem, and that there are some solutions that have worked for others, but nothing has worked for me so I thought I'd put it back out there to the community.

 

I am attempting to run Acrobat DC on a 16" M1 Max Macbook Pro w/ 32GB of RAM running Monteray 12.2.1. I have never successfully managed to get it up and running, as every time I run the installation process and attempt to open it, it immediately crashes and delivers the crash log I've pasted at the bottom of this window. 

 

I am also repeatedly getting a notification "Failed to start CoreSync. Could not create -/Library/Application Support/Adobe/Coresync." I'm not sure if these issues are related. 

 

I have tried the solutions posted by others to no success. These have included: 

 

- Removed Creative Cloud and run the CC Cleaner

- Removed Acrobat and done a manual removal of all Adobe files on my computer

- Re-installed Acrobat Pro DC from this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

 

And yet I'm still getting the immediate crash. I desperately need Acrobat for my business and haven't been able to use it for almsot five months now. Any help at all would be super appreciated, as I'm at my wit's end.

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               AdobeAcrobat [4212]
Path:                  /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:            com.adobe.Acrobat.Pro
Version:               22.001.20085 (22.001.20085)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501
 
Date/Time:             2022-04-05 08:37:30.3912 +1000
OS Version:            macOS 12.2.1 (21D62)
Report Version:        12
Anonymous UUID:        3E578B3C-CE5E-B206-32EA-594185CF052B
 
 
Time Awake Since Boot: 2200 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000888
Exception Codes:       0x0000000000000001, 0x0000000000000888
Exception Note:        EXC_CORPSE_NOTIFY
 
Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [4212]
 
VM Region Info: 0x888 is not in any region.  Bytes before following region: 4373559160
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      __TEXT                      104af4000-104af8000    [   16K] r-x/r-x SM=COW  .../AdobeAcrobat
 
Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_pthread.dylib             0x1ac5a37f0 pthread_mutex_lock + 0
1   Acrobat                             0x10c82b5c4 0x10c7a0000 + 570820
2   Acrobat                             0x10e56fa50 0x10c7a0000 + 31259216
3   Acrobat                             0x10e56f20c 0x10c7a0000 + 31257100
4   Acrobat                             0x10d1c94a0 0x10c7a0000 + 10654880
5   Acrobat                             0x10d1c8c4c 0x10c7a0000 + 10652748
6   Acrobat                             0x10d811728 0x10c7a0000 + 17241896
7   Acrobat                             0x10c7f93ec 0x10c7a0000 + 365548
8   Acrobat                             0x10c82519c 0x10c7a0000 + 545180
9   Acrobat                             0x10ca9fe88 0x10c7a0000 + 3145352
10  Acrobat                             0x10ca99f2c 0x10c7a0000 + 3120940
11  Acrobat                             0x10ca9ae58 0x10c7a0000 + 3124824
12  Acrobat                             0x10d07bb68 0x10c7a0000 + 9288552
13  Acrobat                             0x10d0714d4 0x10c7a0000 + 9245908
14  Acrobat                             0x10c7acccc 0x10c7a0000 + 52428
15  Acrobat                             0x10c7ac1dc 0x10c7a0000 + 49628
16  Acrobat                             0x10c7abc20 0x10c7a0000 + 48160
17  CoreFoundation                       0x1ac669200 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 28
18  CoreFoundation                       0x1ac70cb84 ___CFXRegistrationPost_block_invoke + 52
19  CoreFoundation                       0x1ac70caf0 _CFXRegistrationPost + 456
20  CoreFoundation                       0x1ac637eb0 _CFXNotificationPost + 720
21  Foundation                           0x1ad4ede3c -[NSNotificationCenter postNotificationName:object:userInfo:] + 96
22  AppKit                               0x1af1d1d10 -[NSApplication _postDidFinishNotification] + 340
23  AppKit                               0x1af1d1a28 -[NSApplication _sendFinishLaunchingNotification] + 236
24  AppKit                               0x1af1cf428 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 580
25  AppKit                               0x1af1cf010 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 780
26  Foundation                           0x1ad51a7c4 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 344
27  Foundation                           0x1ad51a600 _NSAppleEventManagerGenericHandler + 96
28  AE                                   0x1b2e0f75c 0x1b2e03000 + 51036
29  AE                                   0x1b2e0f0b4 0x1b2e03000 + 49332
30  AE                                   0x1b2e07f84 aeProcessAppleEvent + 488
31  HIToolbox                           0x1b521c3b0 AEProcessAppleEvent + 68
32  AppKit                               0x1af1c93ec _DPSNextEvent + 1848
33  AppKit                               0x1af1c78a4 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1332
34  AppKit                               0x1af1b99b4 -[NSApplication run] + 596
35  Acrobat                             0x10c7aa834 0x10c7a0000 + 43060
36  Acrobat                             0x10c7a919c RunAcrobat + 672
37  AdobeAcrobat                         0x104af7988 main + 860
38  dyld                                 0x104d290f4 start + 520
 
Thread 1:
0   libsystem_pthread.dylib             0x1ac5a4010 start_wqthread + 0
 
Thread 2:
0   libsystem_pthread.dylib             0x1ac5a4010 start_wqthread + 0
 
Thread 3:
0   libsystem_pthread.dylib             0x1ac5a4010 start_wqthread + 0
 
Thread 4:
0   libsystem_kernel.dylib               0x1ac5710c0 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x1ac5a9808 _pthread_cond_wait + 1228
2   AdobeAGM                             0x108983b1c AGMMessageQueueImpl::Pull() + 84
3   AdobeAGM                             0x108983a58 AGMWorkQueueTask::operator()() + 56
4   AdobeAGM                             0x108cc9f88 boost::(anonymous namespace)::thread_proxy(void*) + 128
5   libsystem_pthread.dylib             0x1ac5a9240 _pthread_start + 148
6   libsystem_pthread.dylib             0x1ac5a4024 thread_start + 8
 
Thread 5:
0   libsystem_kernel.dylib               0x1ac5710c0 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x1ac5a9808 _pthread_cond_wait + 1228
2   AdobeAGM                             0x108983b1c AGMMessageQueueImpl::Pull() + 84
3   AdobeAGM                             0x108983a58 AGMWorkQueueTask::operator()() + 56
4   AdobeAGM                             0x108cc9f88 boost::(anonymous namespace)::thread_proxy(void*) + 128
5   libsystem_pthread.dylib             0x1ac5a9240 _pthread_start + 148
6   libsystem_pthread.dylib             0x1ac5a4024 thread_start + 8
 
Thread 6:
0   libsystem_kernel.dylib               0x1ac5710c0 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x1ac5a9808 _pthread_cond_wait + 1228
2   AdobeAGM                             0x108983b1c AGMMessageQueueImpl::Pull() + 84
3   AdobeAGM                             0x108983a58 AGMWorkQueueTask::operator()() + 56
4   AdobeAGM                             0x108cc9f88 boost::(anonymous namespace)::thread_proxy(void*) + 128
5   libsystem_pthread.dylib             0x1ac5a9240 _pthread_start + 148
6   libsystem_pthread.dylib             0x1ac5a4024 thread_start + 8
 
 
Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000888   x1: 0x0000000000000004   x2: 0x0000000000000004   x3: 0x000000010c82b380
    x4: 0x0000000000000000   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000000
    x8: 0x0000000000000000   x9: 0xf29f33e59bc20097  x10: 0xf29f33e59bc20097  x11: 0x000000000000000f
   x12: 0x0000000000000005  x13: 0x0000600001eb0530  x14: 0x0000000044200000  x15: 0x00000002056e0548
   x16: 0x00000001ac5a37f0  x17: 0x665f0001ad58f9f4  x18: 0x0000000000000000  x19: 0x0000000000000888
   x20: 0x0000000000000000  x21: 0x0000000000000000  x22: 0x0000000000000000  x23: 0x0000000000000000
   x24: 0x0000000000000000  x25: 0x0000600000021bd0  x26: 0x0000000000000000  x27: 0x0000000000000000
   x28: 0x000000010e87c3f0   fp: 0x000000016b309450   lr: 0x000000010c82b5c4
    sp: 0x000000016b309430   pc: 0x00000001ac5a37f0 cpsr: 0x60001000
   far: 0x0000000000000888  esr: 0x92000006 (Data Abort) byte read Translation fault
 
Binary Images:
       0x1ac5a2000 -        0x1ac5aefff libsystem_pthread.dylib (*) <f7b2eccf-e6f1-3109-ae81-9028c0b8332a> /usr/lib/system/libsystem_pthread.dylib
       0x10c7a0000 -        0x10f223fff com.adobe.Acrobat.framework (22.001.20085) <6e4e9f92-917e-3a7f-94eb-f7ab5de1bf98> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
       0x1ac5f0000 -        0x1acb33fff com.apple.CoreFoundation (6.9) <35473de6-c433-332c-aee0-013fd5f6d4fd> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
       0x1ad4e4000 -        0x1ad8d1fff com.apple.Foundation (6.9) <f3ab29ba-726d-3d0b-8125-ceb1a79cd832> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
       0x1af187000 -        0x1b003dfff com.apple.AppKit (6.9) <8701760d-31b6-37eb-be77-ffb39921dd22> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
       0x1b2e03000 -        0x1b2e74fff com.apple.AE (924) <2d01b841-0d66-3cc4-985c-f9fd946ceebe> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
       0x1b51d8000 -        0x1b5507fff com.apple.HIToolbox (2.1.1) <b5a3fe9a-833b-3697-ac9c-1e9e8eb11bac> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
       0x104af4000 -        0x104af7fff com.adobe.Acrobat.Pro (22.001.20085) <f3c9d8e3-1756-3f25-96c1-09778369f641> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
       0x104d24000 -        0x104d83fff dyld (*) <d21a73ea-79cd-36eb-8ac9-2c5cf5181a27> /usr/lib/dyld
       0x1ac56c000 -        0x1ac5a1fff libsystem_kernel.dylib (*) <384945e6-dd71-37e5-9a3d-84fff14a1e60> /usr/lib/system/libsystem_kernel.dylib
       0x108974000 -        0x108deffff com.adobe.AGM (AdobeAGM 4.30.116.1) <a84c57a3-aee6-3ec0-a67f-bce9ce858324> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Activity Tracing                   256K        1 
ColorSync                          432K       21 
CoreGraphics                        16K        1 
CoreServices                       752K        3 
Kernel Alloc Once                   32K        1 
MALLOC                           216.3M       32 
MALLOC guard page                  192K       10 
MALLOC_MEDIUM (reserved)         480.0M        4         reserved VM address space (unallocated)
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
STACK GUARD                       56.1M        7 
Stack                             11.2M        7 
VM_ALLOCATE                        1.0G        4 
__AUTH                            2442K      275 
__AUTH_CONST                      18.4M      452 
__DATA                            15.7M      463 
__DATA_CONST                      21.0M      475 
__DATA_DIRTY                      1677K      193 
__FONT_DATA                          4K        1 
__LINKEDIT                       584.4M       22 
__OBJC_CONST                      3240K      244 
__OBJC_RO                         82.1M        1 
__OBJC_RW                         3104K        1 
__TEXT                           528.6M      493 
__UNICODE                          588K        1 
dyld private memory               1024K        1 
mapped file                       50.0M       11 
shared memory                      848K       14 
===========                     =======  ======= 
TOTAL                              3.4G     2739 
TOTAL, minus reserved VM space     2.6G     2739 
 
 
 
-----------
Full Report
-----------
 
{"app_name":"AdobeAcrobat","timestamp":"2022-04-05 08:37:30.00 +1000","app_version":"22.001.20085","slice_uuid":"f3c9d8e3-1756-3f25-96c1-09778369f641","build_version":"22.001.20085","platform":1,"bundleID":"com.adobe.Acrobat.Pro","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.2.1 (21D62)","incident_id":"0DB8073E-6179-4C78-A41B-DD1ADF37E9AA","name":"AdobeAcrobat"}
{
  "uptime" : 2200,
  "procLaunch" : "2022-04-05 08:37:28.0746 +1000",
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro18,2",
  "procStartAbsTime" : 53524501922,
  "coalitionID" : 2922,
  "osVersion" : {
    "train" : "macOS 12.2.1",
    "build" : "21D62",
    "releaseType" : "User"
  },
  "captureTime" : "2022-04-05 08:37:30.3912 +1000",
  "incident" : "0DB8073E-6179-4C78-A41B-DD1ADF37E9AA",
  "bug_type" : "309",
  "pid" : 4212,
  "procExitAbsTime" : 53579756899,
  "translated" : false,
  "cpuType" : "ARM-64",
  "procName" : "AdobeAcrobat",
  "procPath" : "\/Applications\/Adobe Acrobat DC\/Adobe Acrobat.app\/Contents\/MacOS\/AdobeAcrobat",
  "bundleInfo" : {"CFBundleShortVersionString":"22.001.20085","CFBundleVersion":"22.001.20085","CFBundleIdentifier":"com.adobe.Acrobat.Pro"},
  "storeInfo" : {"deviceIdentifierForVendor":"37A83F6D-4095-5C85-9A05-EB47EE0E0BD9","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.adobe.Acrobat.Pro",
  "crashReporterKey" : "3E578B3C-CE5E-B206-32EA-594185CF052B",
  "sip" : "enabled",
  "vmRegionInfo" : "0x888 is not in any region.  Bytes before following region: 4373559160\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      __TEXT                      104af4000-104af8000    [   16K] r-x\/r-x SM=COW  ...\/AdobeAcrobat",
  "isCorpse" : 1,
  "exception" : {"codes":"0x0000000000000001, 0x0000000000000888","rawCodes":[1,2184],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000888"},
  "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":4212},
  "vmregioninfo" : "0x888 is not in any region.  Bytes before following region: 4373559160\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      __TEXT                      104af4000-104af8000    [   16K] r-x\/r-x SM=COW  ...\/AdobeAcrobat",
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
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Thunderbolt Bus: MacBook Pro, Apple Inc.

 

 

 

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Please check out the help page https://helpx.adobe.com/creative-cloud/kb/creative-cloud-crash-core-sync.html and see if that helps.

 

You may also go through the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-discussions/failed-stop-start-coresync/td-p/8721337 and see if that works for you.

 

Regards

Amal

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