Acrobat Crashes when comparing files

[Ian39026714c690]

Whenever we try to compare files acrobat crashes.  New acrobat closes without error, old acrobat brings up the error report dialog box (which I have filled in).  I have tried this with multiple files and even with two very basic three line files.

Version number is 2024.002.20991 (64 Bit), and I am using Windows 10 Business 10.0.19045 Build 19045.

Any help you can give would be great.

[Ian39026714c690 · Accepted solution]

Crashing seems to be caused by an add-in that we have installed.  Once this is uninstalled another error occurs.  This one reads:

'Acrobat could not create the report document!'

[Ian39026714c690]

Repaired installation and all works now.

[Tariq Ahmad]

Hi @Ian39026714c690!  

Thanks a lot for reporting this issue and coming back and updating this discussion with the root cause of the issue. 

Really appreciate your time and valuable insight. If you have any other questions or concerns, please don’t hesitate to reach out.

~Tariq