Acrobat crashes when trying to add my signature

[Amanda386797201qhm]

When I click the Pen icon to add my signature to a document Acrobat crashes. We have tried uninstaling and reinstaling and using the most current version of Acrobat as well as the last version. Any other suggestions?

[Janeisy3871966607s9]

The same happening to me, and now I can not add pages because it completely freezes. I do really need this tool but is not working at all.

[creative explorer]

@Amanda386797201qhm @Janeisy3871966607s9  here's a different thought... may I suggest you sign your signature on a piece of paper (white preferably) with your choice of colour pen. Scan it in as a PNG or JPG, and then place that signature as an image. It would be your real signature versus an Adobe Signature. I do this when I need to sign a PDF with my real signature versus using Addobe Signature

[Amanda386797201qhm]

The issue with that is I also would have to add a text box to be able to add my notes as well. Two mannual steps to fix a major issue are not viable work arounds long term. 

[Meenakshi Negi · Accepted solution]

Hi Amanda386797201qhm, and Janeisy3871966607s9,

Thank you for the information.

The team is aware of the issue and is working on the fix. We will update you once the fix patch is available.

In the meantime, try the workaround mentioned here.

Please go to the location mentioned below and delete the following files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

Let us know if that helps.

Thanks,

Meenakshi

[Andrew38780643pin5]

The same is happening to me. Adobe keeps crashing when I try to add my signature

[Meenakshi Negi]

Hi All,

The issue has been addressed in the latest update released today. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi

[S Sochatsky]

This keeps happening for me as well. I have tried updating, reinstalling etc..

[Meenakshi Negi]

Hi S Sochatsky,

Thank you for reaching out.

Please ensure that you are updated to the latest version. In Acrobat, go to Menu > Help > Check for updates. For more information on the latest updates, refer to the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

If that does not help, please try the workaround shared below: 

Please go to the location mentioned below and delete the following files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

Let us know how it goes.

Thanks,

Meenakshi