Acrobat DC application icon display like blank page

[eugenez79468640]

Hi All.

I installed on my Windows X Enterprise computer Acrobat DC Pro but application icon on desktop and start menu looks like blank page. I tried to delete shortcut from Start Menu and desktop. Then I found Acrobat.exe file in Program Files folder, right-click it and select Pin to Start Menu. But unfortunately it doesn't help. Same story I have with Acrobat Reader DC. How to fix the problem?

Thanks.

[kglad]

do you have an acrobat dc subscription?

if yes, why do you have acrobat reader dc installed?

[eugenez79468640]

Hi kglad. Thanks for replay.

Yes, I have Acrobat DC subscription. The Acrobat DC I'm using for developing forms and Acrobat Reader for testing. But what about my problem. How to fix it?

Thanks.

[kglad]

did you install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your acrobat subscription?

if yes, did you try to start your acrobat program from the cc app?

[eugenez79468640]

I just run Acrobat DC from cc app but nothing changed. On taskbar of the computer the icon of Acrobat DC display blank page.

[kglad]

so acrobat dc is working without problem but the icon is broken?

if yes, https://whatsabyte.com/windows/fix-broken-icons-windows-10/

[eugenez79468640]

Hi kglad.

I tried to perform instruction described in your link. Unfortunately it didn't help. Do you have other idea?

Thanks

[kglad]

right click over the broken icon > click browse > click change icon > click browse and navigate to the acrobat directory and select the icon you want.

[eugenez79468640]

I unpin shortcut from taskbar and StartMenu and use shortcut from desktop, it looks OK, to pin in same places. The taskbar and StartMenu still blank page

[kglad]

unpin the problematic acrobat from the task bar.  then drag the desktop shortcut with the correct icon to the task bar to add it to your task bar.

for the start menu, right click acrobat > click more > open file location > locate the exe and follow the message 7 steps to fix its icon.

if that doesn't fix the start menu icon, https://www.addictivetips.com/windows-tips/fix-missing-tile-icons-on-the-start-menu-windows-10/

[eugenez79468640]

I'm browsing to find where Acrobar DC .exe file and Reader DC .exe file located and create shortcut on desktop. Then did like you suggested and open file location. Next step I copied and past both shortcuts to that folder to override blank page shortcut. Still work. Will see in the future. If become blank page I will try to ask your help.

Thanks.

[kglad]

ok