Acrobat DC Crashes - Initializing registration

[mikeettm]

I just downloaded and installed Acrobat DC on my Windows 10 laptop. Whenever I start it, it closes itself out after a few seconds with no error or pop-up or message of any sort. I went through the recommendations here: Resolve Acrobat DC intermittent crashes on Windows

But those steps did not help. However, on Step 4 it recommended running distiller which I attempted and distiller indicated that the product was not registered. But, that page says I should get a Sign In windows which I do not.

I again started Acrobat DC and went to Help -> Sign In/Sign Out and get an odd pop-up that says "Initializing registration... Please retry after a minute".

It has been many minutes and every time I retry, I get this error and Acrobat DC just keeps closing itself.

Any assistance or insights would be appreciated.

Thanks!

[kglad]

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

[michaelk5593527 · Accepted solution]

I actually found another answer that worked for me. I deleted the following folder: C:\ProgramData\Adobe\SLStore and was able to login correctly.

[Gast]

I deleted the following folder C:\ProgramData\Adobe\SLStore but I cannot log in.
How was it possible?!

[kglad]

@Deleted User, open your cc desktop app and sign in, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[Gast]

I mean I enter Help/Sign in - Sign out but it said: "Initializing registration... please retry after a minute"
I also tried to click the Sign in button on the right corner but it did not work.

[Andrew28670829mo7l]

exactly the same issue for me 

[kglad]

@Andrew28670829mo7l 

which solutions have you tried?

[Gast]

Also send me the video for solving Acrobat sign in problems, please.

[kglad]

follow these steps, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

[davidj78691850]

We were also having the same problem and it turned out it was our firewall that was blocking communication to the registration servers. (Blocked based on geolocation outside the US)

[shyamrn]

how did you resolve? I could not find SLStore in any of the folders...

[scottr69557339]

Was this ever resolved as i have the same issue and unable to sign in and use more features ?

[kglad]

@scottr69557339 

several people have noted they resolved it, but there are a variety of possible causes.

[scottr69557339]

Yes, i have been unsuccessful with the options posted. I purchased software through a 3rd party vendor, they advised it's a win 11 issue but i suspect not. Have disabled Mcafee, tried various vpn locations thinking its blocking me outside US. deleted the SLStore folder as suggested. No luck and unable to Sign in

. 

[kglad]

you have a current acrobat pro subscription?

[scottr69557339]

I supposedly paid for a single licence for Adobe Acrobat Pro 2020 | Full Version | Genuine Lifetime License | Australian Stock

[kglad]

can you open acrobat 2020 > click > help and take a screenshot, copy it and paste it into a message here.

[scottr69557339]

[kglad]

see if you can use the aptee tool to activate acrobat, https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html#:~:text=To%20resolve%20the%20error%2....

[scottr69557339]

Ive had no luck. 

[scottr69557339]

Still having same trouble with log in.

[David2850004805te]

Have you resolved this Scott?

[Kam7221]

I had the same error but it resolved when I left the message up on the screen for about 10 minutes. The login page then appeared and logged in fine. 

[scottr69557339]

Hi Kam Thanks I had the screen sitting with the message for hours and no login page appears.