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noblen8
Participant
June 16, 2020
Answered

Acrobat DC Extension Missing in Firefox

  • June 16, 2020
  • 5 replies
  • 11436 views

I am running the latest Firefox 77.0.1 (64-bit) build, as well as the current version of Acrobat DC (2020.009.20067) on Windows 10 Pro Version 1909.  For some reason, there are no visible Acrobat DC extensions in Firefox (i.e. the print to PDF type functionality).

 

I studied the following Help page, which seems relatively current: https://helpx.adobe.com/acrobat/kb/create-pdf-extension-firefox-upgraded.html).  However, it is not helpful because the extension simply does not appear at all inside Firefox (impossible to enable it via this advice if it is not there to begin with).  I tried "repairing" the Acrobat DC install via that function inside Acrobat DC, which did not work.  I next uninstalled Acrobat DC and reinstalled it.  This also did nothing.

 

There appears to be no formally listed Adobe Acrobat DC extensions in the Firefox extension repository either.  What is going on here?  Is Adobe behind on supporting this extension?  Does it still exist?  Or am I having an installation or compatibility problem?

 

Thanks for any help in advance.

    This topic has been closed for replies.
    Correct answer alcompco

    To All:

    I have found a semi workaround to resolve this issue. Please test it yourselves before using. I did the following steps in Firefox with Adobe 2017 installed on a Windows 10 machine:

    1. I clicked on: Open Menu

    2. Clicked on: Add-ons

    3. Clicked on: Tools for All Add-ons

    4. Clicked on: Install Add-ons From File

    5. Navigated to the following path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Browser\WCFirefoxExtn

    6. Clicked on the file: adobe_acrobat-1.0-windows.xpi

    The rest is pretty self explanatory.

    Again I just did it and have not tested this fully to see if it does a complete conversion of the website I need to convert to PDF.

    Thank you.

    5 replies

    D
    defaultog60ht8ekv1i
    Participant
    September 3, 2021

    Genius! This worked! Thanks so much 🙂

    gradyb70291384
    gradyb70291384
    Participant
    August 24, 2024

    i have used this method before to add the extension, but this time I went to add it and it said that the adobe_acrobat-1.0-windows.xpi file was corrupted.  I uninstalled and reinstalled Adobe Acrobat thinking this would fix it, but it still says it is corrupted.  Now I don't know what to do.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 25, 2024

    Hi @gradyb70291384,

     

    Hope you are doing well. Sorry for your experience! 

     

    Would you mind checking for any available updates for both Acrobat and Firefox?

    An older version of Firefox could be a good reason you see the corrupt error. 

     

    Let me know if this works for you.


    -Souvik

    alcompco
    alcompcoCorrect answer
    Participating Frequently
    January 9, 2021

    To All:

    I have found a semi workaround to resolve this issue. Please test it yourselves before using. I did the following steps in Firefox with Adobe 2017 installed on a Windows 10 machine:

    1. I clicked on: Open Menu

    2. Clicked on: Add-ons

    3. Clicked on: Tools for All Add-ons

    4. Clicked on: Install Add-ons From File

    5. Navigated to the following path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Browser\WCFirefoxExtn

    6. Clicked on the file: adobe_acrobat-1.0-windows.xpi

    The rest is pretty self explanatory.

    Again I just did it and have not tested this fully to see if it does a complete conversion of the website I need to convert to PDF.

    Thank you.

      C
      cm87097723
      Participant
      January 31, 2021

      Thanks for posting an actual solution. I hope Adobe hires you for that display of efficacy. ^_^

      L
      lokh66726471
      Participant
      April 30, 2021

      After searching for 5 hours, this finally fixed the missing Adobe Acrobat Foxfire brower extension!!!!!

      alcompco
      alcompco
      Participating Frequently
      January 8, 2021

      Furthermore, I have gone through all the steps I have found in Adobe and Firefox communities to no avail. I have spent hours on this issue and it is still unresolved!!!!

        alcompco
        alcompco
        Participating Frequently
        January 8, 2021

        I have the same issue. The Adobe Extension simply is no where in Firefox to choose. You guys need to post the extension file on the site so we could point Firefox to it. That is the only way this will be resolved. I am using Adobe 2017 and when I changed my computer the extension simply does not appear in FireFox.

        Please respond faster, as people rely on your software quite a bit for everyday business!!!!

          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          June 30, 2020

          Hey there,

           

          Sorry to keep you waiting. Did you manage to find the solution or still struggling to get the Acrobat extension enabled?

          The help article you have found is definitely the most recent one and has correct steps mentioned in it.

          Below are the steps mentioned in the help article. I believe you have already tried them-

          1. Click the hamburger menu in the upper-right corner.
          2. Choose Add-ons. The Add-ons Manager tab opens.
          3. In the Add-ons Manager tab, select the Extensions panel.
          4. Select the Adobe Acrobat add-on you want to enable.
          5. Click the Enable button.

           

          You must reboot your system after enabling the extension. If it still doesn't help, then help us with the screenshots of Firefox extensions list and settings appears there.

          If non of the steps works, then use cleaner tool to remove the Acrobat: http://labs.adobe.com/downloads/acrobatcleaner.html  and reinstall it after rebooting system.

           

           

          Thanks,

          Akanchha

          lghsv
          lghsv
          Participant
          July 16, 2020

          I have the same problem, and I don't think you are reading the problem correcting. There is no extension visible in firefox, so we cannot follow the steps to enable it. It simply doesn't show up at all, so it cannot be selected and enabled. Is there perhaps a place on adobe's site where the extension to be downloaded? or is it actually necessary to nuke the whole installation of Acrobat just to resurface this add-on?

            G
            GeeksRock
            Participant
            August 1, 2020

            I agree. Definitely didn't understand the issue. Searching for the extension does no good. It simply isn't available.

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